Director, Business Intelligence & Analytics

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

About the Team 

The BI and Analytics team is on a mission to bring relevant data and insights to every person at Outreach while advancing the use of data and promoting an insight-centric culture. We are a centralized resource providing a suite of services to Outreach business functions including KPI definition, dashboards & reporting, ad hoc analysis, forecasting, self-serve analytics, predictive models and data pipeline building, and management. 

The Role

As the Director of Business Intelligence and Analytics, you will design the analytics & BI strategy from the ground up. You’ll partner with product, engineering, marketing, sales, and customer success to shape how we measure success, uncover opportunities, and optimize decision-making across the company. You’ll also build and mentor a small but high-impact team, laying the foundation for a data-driven culture. 

Location: We’re looking to hire this position hybrid in Seattle or Atlanta, or remote within the US.  

• You and your team will generate actionable insights that enable our GTM, Product, and Operations teams to make data-driven decisions and achieve our business goals. Your team owns the development and delivery of clear company performance narratives for MBR/QBR forums to executive and operational audiences 
• Prioritize and execute on project roadmap to develop insight from analysis and compelling synthesized recommendations. Analytical rigor and strategic thinking are a must, but you’ll need to get your hands dirty to drive real, sustainable impact 
• Become intimately familiar with the business, lead the team to distill and deliver critical business insights for leadership, and influence teammates and executives with your findings 
• Lead, mentor, and optimize productivity across our business analytics team. 
• Develop consistent and scalable processes to continuously monitor data integrity. 
• Work closely with key stakeholders to gather business requirements from a diverse number of users across teams and translate requirements into scalable and cohesive solutions; enhancements, bugs, new processes, requests, ticketing systems 
• Build & Lead: Establish and scale the analytics function, including hiring, mentoring, and developing a high-performing team 
• Data Strategy: Define our analytics roadmap, KPIs, and governance to align with company goals 
• Cross-Functional Insights: Partner with product, GTM, and operations leaders to design experiments, define metrics, and deliver actionable dashboards and reporting 
• Tooling & Infrastructure: Collaborate with Engineering to evaluate, recommend, and implement the right BI, data warehouse, and analytics stack 
• Customer & Product Analytics: Drive deep understanding of user behavior, retention, churn, and product adoption to inform strategy and product development 
• Executive Reporting: Provide data-driven insights to the executive team and operational leaders to guide business decisions 
• Data Culture: Evangelize data literacy and ensure stakeholders have self-serve access to trusted metrics

• 6+ years of experience in business intelligence, analytics, or strategy, preferably within a growing SaaS company 
• 2+ years of experience building and managing a team 
• Strong knowledge of SaaS metrics (ARR, NRR, churn, CAC, LTV, cohort analysis, etc.). 
• Hands-on expertise with SQL and data visualization tools (e.g., Tableau, Zuora. Etc.). 
• Familiarity with modern data stacks (Snowflake, dbt, Fivetran, etc.). 
• Strong communication skills—able to translate complex analyses into clear, actionable recommendations. 
• Startup DNA: scrappy, adaptable, comfortable balancing strategic vision with tactical execution. 
• Experience leading and building an analytics team with the ability to create a performance- and metrics-focused culture a hands-on leader who knows how to apply the right level of situational guidance to smart analysts 
• An in-depth understanding of traditional B2B sales demand generation, pipeline management, and forecasting with the ability to operate in a fast paced environment with competing priorities  
• Strong understanding of SaaS product design and key performance indicators of customer usage and engagement 
• Experience analyzing and summarizing large amounts of data from multiple systems to provide a unique insight into business operations 
• Strong interpersonal and communication skills and proven experience in cultivating collaborative working relationships with teams across an organization 
• Ability to cover a range of activities, from C-level presentations to hands-on, data deep-dives with analysts. Including the ability to summarize and visualize complex analyses that tell a compelling story.  
• Strong organizational and multitasking skills with attention to detail, a sense of personal accountability, and urgency for achieving results 

#LI-Hybrid

#LI-Remote

#LI-SC1

Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.