Technical Product Operations

Summary

A hands-on role that keeps our third-party tools, data, launches, and workflows running smoothly. You’ll connect Data, Product, Operations, and Marketing, drive clear reporting and alignment, and help the team ship high-quality member and expert experiences.

About Us

At OurRitual, we’re reshaping how people navigate love and connection. As a fast-growing digital platform, we deliver expert-led relationship sessions, personalized pathways, and engaging, evidence-based content to individuals and couples around the world.

What makes us different? We blend human care with AI-driven personalization to guide people through some of the most meaningful — and complex — parts of life: their relationships.

The Role

At OurRitual, Product Operations is the bridge between Product, Data, Marketing, Operations, and our experts. Our mission is to ship smoothly and confidently—keeping data accurate, launches predictable, and teams aligned so members and experts feel the impact fast.

In this role, you’ll own the connective tissue of our product work: implement and maintain tools like Calendly and Stripe, QA Amplitude events and dashboards, coordinate testing and releases (runbooks, change management, release notes), manage user-interview ops, and facilitate Pathway content delivery.

Experience with Amplitude, Stripe, or Jira/Linear is a plus, but we’re open to learners who are curious, organized, and take ownership. If you love connecting dots, turning chaos into checklists, and making data and launches make sense, you’ll thrive here.

What you’ll do

📌 Vendors & Tools

• Implement flows, enable new capacities and maintain external tools (e.g., Calendly, Stripe, Prosperstack, etc.); manage access, configs, and basic troubleshooting.

• Manage access/permissions, renewals, SLAs, and light troubleshooting; escalate to Engineering with clear, concise docs when needed.

• Set up basic automations/webhooks and document admin guides so common tasks are self-serve.

📊 Data Tracking & Data QA (Amplitude)

• Data tracking (Amplitude): Own event taxonomy and QA processes; verify events, maintain dashboards, and partner with Eng to close gaps.

• Data QA:

  • Event QA (pre/post-release): Verify events fire on the right screen/step and environment (dev/stage/prod), with correct event names, properties/types, and valid user/device IDs.

  • Reconcile counts: Spot-check key metrics (signups, payments, activations) against Stripe/back-end/admin reports; investigate anomalies and dupes.

  • Dashboard accuracy: Confirm charts/funnels use agreed definitions, filters, and time zones; fix labels/notes so numbers make sense.

  • Health checks: Run a lightweight weekly data-quality checklist, set simple alerts for missing/spiking events, and keep a QA changelog.

🚀 Operations, Releases, Release Notes & Launch Plans

• Manage releases & release notes: Run release runbooks, change logs, and comms for internal/external audiences.

• Execution on consumer launch & education plans: Follow up and execute on launch playbooks led by PMs (timelines, in-app comms, FAQs, help content).

• Pathway project management & facilitation: PM the creation/refresh of Pathway content —scope, schedule, contributors, asset collection, reviews, and publishing; facilitate expert workshops/recordings.

Who You Are

✅ Curious & Investigative:

• You like figuring out how things work — troubleshooting and breaking down problems — and you’re excited to learn new tools and systems to find efficient solutions.

✅ Proactive & Independent:

• You take initiative and explore solutions without needing step-by-step instructions, while also asking questions, seeking knowledge, and taking ownership of the problems you’re working on.

✅ Great Communicator:

• You can clearly explain issues, even to non-technical stakeholders.

• You document troubleshooting steps in a way that makes it easier for the whole team to learn.

• You have strong verbal communication skills, which will help in cross-team collaboration and, over time, may extend to conversations with users.

✅ Willing to Learn About Automation & Customer.io (CIO)

• While prior experience in CIO or marketing automation is great, it’s not required.

• What matters most is your curiosity and willingness to learn how automation works.

• You’ll receive training and hands-on experience with tools like CIO, event-based triggers, and data workflows over time.

✅ Tool & Vendor Ownership:

• Comfortable owning third-party SaaS tools and coordinating vendors (accounts, renewals, SLAs).

✅ Operational Rigor:

• Organized, detail-oriented communicator who documents clearly and automates repetitive tasks.

✅ Distributed Collaboration:

• Able to collaborate across time zones; APAC ↔ TLV (Israel).

✅ Technical Aptitude & Growth Mindset:

• Ability and eagerness to learn, with a high technical aptitude.

✅ Experience & Requirements:

• 2-3 years in a Project management, QA, or ops-focused role.

• Background in software engineering, customer support, CRM, or SaaS operations is helpful but not required.

• Ability to work remotely and collaborate with a global team.

✅ Nice to have:

• Basic SQL; exposure to Segment and a BI tool (Looker/Mode/Data Studio).

• Experience with monetization/billing flows (subscriptions, refunds, proration).

• Healthtech familiarity (privacy/security best practices).

• Experience with research and content ops (UserInterviews/Lookback/Dovetail; LMS/CMS workflows).

• Able to collaborate across time zones; APAC ↔ TLV (Israel) ↔ US overlap.