Senior Enrollment Manager

Senior Enrollment Manager 

Location: Norman or Remote for right candidate

Department: Enrollment Management 

Position Summary 

The Senior Enrollment Manager is a high-impact leader responsible for driving exceptional performance across an enrollment team while supporting the buildout of a new undergraduate online portfolio. This role requires a seasoned enrollment manager -someone with a proven track record of leading high-performing teams, consistently exceeding conversion goals, and executing with urgency in a metrics-driven environment. 

Reporting directly to the VP, Enrollment Services, you will work at an advanced level to develop this new business unit within Enrollment Services as well as directly lead a team of Enrollment Coaches in their day-to-day activities. You will coach, develop, and elevate a team while also supporting the creation of scripts, workflows, communication strategies, and reporting models that enable scalable, predictable enrollment outcomes. 

Key Responsibilities 

High-Performance Team Leadership 

· Lead, coach, and continuously develop a team of enrollment coaches to consistently exceed engagement, quality, conversion and start targets. 

· Set clear expectations and manage to outcomes, through high quality interatctions and consistent activity, with transparent accountability. 

· Conduct regular 1:1s, call coaching sessions, QA evaluations, and performance reviews. 

· Foster a culture of excellence, ownership, and student-first service – effectively leading your team through changes that move the mission forward. 

Operational Support & Scalability 

· Support the development and refinement of scripts, talk tracks, FAQs, email templates, and other key enrollment collateral. 

· Assist in designing and optimizing student journey workflows that improve speed-to-engage, conversion, and yield. 

· Test and evaluate communication strategies (phone, email, SMS) and provide data-backed recommendations. 

· Become a SME in the Undergrad programs, processes, and systems to support collaboration with internal teams and University stakeholders 

· Help build dashboards, KPIs, and reporting tools that give clear visibility into funnel health. 

Data-Driven Execution 

· Monitor daily, weekly, and monthly performance; identify bottlenecks and escalate actionable insights. 

· Partner with leadership on forecasting, goal-setting, and maximizing conversion throughout the funnel. 

· Leveraging performance metrics and trends, hold the team to high standards for both behaviors and measurable outcomes. 

Cross-Functional Collaboration 

· Work closely with Marketing, Student Success, CRM/Operations, and Academic leaders to ensure aligned messaging and smooth student experiences. 

· Support new program launches by preparing advisors with the right training, resources, and program knowledge. 

· Provide meaningful feedback on lead quality, student barriers, and operational improvements. 

Qualifications 

· Bachelor’s degree required; Master’s preferred. 

· 3 - 5+ years of enrollment management experience leading teams in a high-performance, metrics-driven environment. 

· Proven record of leading a team to consistently meet or exceed enrollment and conversion goals. 

· Proven track record of creating solutions to challenges and implementing strategies to successful outcomes. 

· Strong writing skills for scripts, email templates, and communication flows. 

· Experience with CRM systems (Salesforce preferred) and reporting dashboards. 

· Ability to lead through clarity, urgency, and accountability in a fast-paced environment. 

· Ability to interface with high level university leaders, representing OUES professionally and positively. 

Competencies 

· High-performance leadership 

· Coaching and accountability 

· Data-driven decision-making 

· Exceptional communication and writing 

· Continuous improvement mindset 

· Strong execution and ownership 

· Change Management