Unified Communications Business Analyst (Systems/Application Analyst)

Department Overview

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

 

This position is responsible for providing excellent customer service in achieving the following objectives: (1) Primary responsibility for the integration of business operations tools within Unified Communications to optimize capacity and resource utilization, (2) system administration, support and technical enhancements (3) serve as primary backup administrator on applications within the UC tool suite (4) have a thorough understanding of Unified Communications business operations including cost of ownership, (5) assist with design of or in the selection and installation of complex operations and administrative systems and (6) monitor information technology output for quality, accuracy, and timeliness. This position will support every area of Unified Communications both directly and indirectly.

Function/Duties of Position

Primary responsibility for the integration, support and enhancement of systems and tools within Unified Communications.

• Analyze existing applications, systems, processes, and workflows for simplification or enhancement.
• Design, develop, and document modifications to existing systems, applications, workflows or processes.
• Assist in development and design of system or workflow interfaces.
• Develop test plans and conduct testing.
• Develop and complete implementation plans.
• Provide consultation to others.
• Participate in determining requirements for existing and new systems or applications and evaluating vendors and responses.
• Assume project management responsibilities for small projects or sub-projects within a larger project as assigned.
• Back up to Unified Communication Sr. Systems/Application Analysts as needed.

Vendor interface and management

• Act as primary point of contact for vendors who support or provide Unified Communication systems and applications.
• Document issues, plans, action items with appropriate follow-up and/or scheduling of meetings.
• Assist with negotiation and/or renegotiation of contracts.

Financial Analysis

• Analyze spend rates, assist with budgeting and forecasting, ensure vendor billing matches contracts.

Continued Professional Development.

Other duties as assigned.

Required Qualifications

Education

• Master’s degree in computer science, a related field, or a clinical field and two years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Bachelor’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Associate’s degree in computer science, a related field, or a clinical field and five years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.

Experience

• 2 years experience working in a Unified Communications environment.

• Proven experience understanding financials, vendor management, and 5 year planning.

• 2 years experience in voice and data circuits, including vendor billing, audit, and ordering of installation or removal.

• Experience documenting workflows, processes, and system integrations.

• Experience with internal billing systems, asset tracking, and validation.

Knowledge, Skills, and Abilities

• Must have expert knowledge of and demonstrated success in project management concepts, tools, including cost/benefit analysis and resource management.

• Must have excellent communication, analytical, and organizational skills: both written and verbal.

• Ability to use tact and diplomacy to maintain effective working relationships.

• Ability to work both independently as part of a team, while being collaborative in resolving problems.

• Must have demonstrated excellent customer service skills both on the phone and in person.

• Must possess energy and drive to coordinate multiple projects simultaneously.

• Must be proficient with microcomputers running Windows applications (e.g. MS Excel, Access, Projects, Outlook and Word).

• Must have thorough knowledge compiling flowcharts and using flowcharting software (e.g. Visio).

Preferred Qualifications

• Experience working in an Academic Research and Healthcare setting.
• Familiarity with applications currently in use for ITG operations. (ie, Jira)

Additional Details

Work Schedule is Monday - Friday, 7:30am - 4:00pm.

Work Location is remote.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].