Network Systems Analyst/Engineer (IT Systems Analyst/Engineer)

Department Overview

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology- based services and solutions that enable OHSU to effectively manage information to accomplish its missions.

 

The Network Architecture & Engineering units provides for analysis, design, implementation, maintenance, security, and optimization of OHSU local and wide area (LAN/WAN) wired and wireless networks, data center networks, and associated infrastructure. As detailed below, the individual positions within this work unit will be required to collaborate and assist staff in other technology work units.

 

In this unit, the Systems Analyst/Engineer provides a high level, broad spectrum of systems analysis, engineering, and project management for OHSU ITG technology platforms that support Enterprise services and missions. This position would be the liaison for Privacy and Security activity in the network environment, focusing on enhancements, configurations, and development.

Function/Duties of Position

System Engineering

• Engineers hardware and software technology platforms that support OHSU’s network and data communications systems
• Integrates technology platforms into OHSU environment: designs interfaces, management control, fail-over, etc.
• Designs, implements and maintains high availability infrastructure
• Designs, installs, configures, and maintains various monitoring software applications 
• Designs and implements solutions for scalability and performance improvement 
• Provides assistance with design, development, engineering, and implementation of solutions to security requirements
• Serves as technical leader for complex development projects; applies advanced knowledge of standard systems engineering principles, techniques and established practices/procedures to projects where technical problems and objectives are minimally defined 
• Contributes to the preparation of new system proposals including system design, requirements traceability and system description
• Ensure that OHSU’s systems are “fit for purpose” & engineered with industry standards and best practices
• Develops disaster response plans and recovery procedures for systems under the positions areas of responsibility
• Designs, architects, and implements data center space, infrastructure and networks with an understanding of physical layout, power, cooling, networking, backups, and monitoring
• Collaborates and coordinates with all ITG units in configuration of provisioned data communication services

Systems Analysis & Automation

• Analyzes production systems to assess performance, utilization, capacity, and opportunities for optimization; implements solutions for scalability and performance improvement using DevOps methodology
• Analyzes and reconciles system back-end (hardware/software) performance and functionality with field-based (user facing) performance and functionality; utilizes feedback path from Field technology Analysts to develop processes, fixes, enhancements, upgrades, etc. to ensure that theoretical and designed performance characteristics meet field expectations using automation and code
• As new updates become available, determine the best procedure to implement the upgrade and the new features that may be contained in the new upgrade, as well as ways to mitigate possible risks from the application of patches and enhancements
• Evaluates or develops tools and scripts to facilitate improvement and to support ongoing maintenance of a growing environment. These tools should be used to automate and use infrastructure as code.
• Defines and writes clear and succinct technical documentation related to systems and applications as necessary
• For new systems: formulates operational concepts, performs mission and functional analyses, risk analysis, selects system architecture, allocates requirements and prepares specifications
• Evaluates and leverages industry trends and emerging technologies, Researches and recommends enhancements and modifications to existing OHSU systems in order to maintain a feature rich and highly available technology environment.

System Administration

• Installs, maintains and configures operating systems, data communications equipment (Fiber, Routers, Switches, Load Balancers, Security Devices, Cloud Services, Infrastructure Middleware, etc.) following established Change Management processes
• Provides support for large mission critical systems in a 24x7 multiple production environment. This includes level three on call support for all systems supported 
• Automates operational functions using tools such as Python, REST API, and related Dev/OPS methodologies.
• Develops patch management processes and schedules, and applies operating system updates and upgrades
• Performs account administration and has in-depth knowledge of advanced concepts in relationship to Active Directory and LDAP design and implementation
• Provides for maintenance, support and deployment of various web technologies across multiple operation system types
• Assists with hardware evaluation and selection, installation, configuration
• Makes decisions that ensure quick resolution of events and provides recommendations and expertise to enhance system performance and availability
• Configures network connections of servers
• Performs hardware monitoring and makes corrections as instructed by hardware vendors.
• Develops, monitors and documents system backup schedules and procedures coordinating with managers and administrators from other teams
• Documents system configuration and operating environment for future integration, reference and maintenance
• Supports Unit, Integration, Load, Performance, System and Migration testing efforts and define thresholds for monitoring various metrics of the systems
• Performs system recovery procedures when required working with the various teams and administrators from other teams
• Does job scheduling and the development of scripts for jobs and system functionality/optimization
• Develops and maintains processes to provide job activity/system problem notification via e-mail, paging, console display, etc.
• Reviews and updates, as required, departmental Standard Operating Procedures

Required Qualifications

• Bachelor’s degree, preferably in Computer Science or related field AND three years of progressively responsible IT related experience leading to proven proficiency and subject matter expertise in the areas outlined within the class specification; OR

• Equivalent alternative educational experience that includes approved coursework, professional certification as outlined below, vendor training, AND seven years of documented professional experience leading to proven proficiency and subject matter expertise in the areas outline within the class specification; OR

• An equivalent combination of education and experience.

• Within six months of hire obtain one or more current Industry certifications for active network components such as Cisco CCNA, Juniper JNCIA or JNCIS, etc. 
• Physical layer certifications may be substituted with manager approval: Low Voltage License, Dark Fiber Termination, Wave Division Multiplexing certification, etc.

Experience:

• Experience in designing, implementing and supporting new systems and infrastructure independently 
• Experience using one or more formal project management methods (Waterfall, Agile, etc.)
• Experience in supporting large mission critical systems in 24X7 multiple production environments 
• 3 years working with Cisco or Juniper systems 
• Experience with TCP/IP, and other networking protocols. 
• Crash analysis and troubleshooting
• Application installation and configuration
• Understanding of Microsoft Networks at the operating system level, file/directory security, and user account level
• Enterprise experience with Systems administration (at minimum UNIX and Microsoft), Scripting

Job Related Knowledge, Skills and Abilities (Competencies):

• Functional knowledge of scripting and/or programming languages such as, or equivalent to, Perl, UNIX Shell, C Shell, .NET, Visual Basic, Java, HTML, etc.
• Expert skills and knowledge in network architectures and topologies 
• Expert skills and knowledge in TCP/IP, UDP/IP 
• Expert and comprehensive knowledge of the following: Network Protocols (TCP/IP, etc.) Routing Protocols (OSPF, EIGRP, etc.) Network Topologies (Ethernet, Wave Division Multiplexing, etc.) Data Communications Equipment (Routers, Switches, WIFI, Radio backhaul, etc.) Network Management Tools (SNMP, packet sniffing, management consoles, etc.) Premise Distribution Systems (Fiber, Copper Cabling Systems, etc.)
• Working knowledge of VMWare NSX 
• Experience in one or more: Scripting / programming languages: Python, Rest API, PowerShell, etc.
• Expert skills and knowledge of Security Toolsets: VPN, Firewalls, advanced ACL methods, Auditing Tools, Intrusion Detection, etc.
• Expert skills using accepted change control management processes 
• Expert level knowledge of IT security best practices and processes 
• Advanced, broad-based “IT technical generalist” skills 
• Advanced and proven technology analytic skills that demonstrate accepted systems analysis processes including expert skills for root cause analysis 
• Working knowledge of Power Systems: Remote Power Supplies, UPS, Generators, power loading, etc.
• Working knowledge of Legacy Technology
• Working knowledge of Quality of Service methodologies and practice 
• Working knowledge of MPLS (Multi-Protocol-Label-Switching) methodologies and practice 
• Working knowledge of project management best practices
• Working knowledge of IP Telephony methodologies and practice 
• Network security at the operating system level, file/directory level, and user account level.
• Proven ability to effectively multitask · Working knowledge of network data storage
• Working knowledge of server cluster concepts · Working knowledge of Web Infrastructure
• Working knowledge of directory services (Microsoft Active Directory, LDAP interfaces, etc.)

Preferred Qualifications

• Bachelor’s degree preferably in Computer Science or related field
• Experience with Inside and Outside cable plant standards, analysis, design, implementation, and operational practice.
• Highly experienced with Border gateway Protocol, Virtual Local Area Networks, streaming video, QOS, MPLS 
• Experience in a Heath Care, Research and or Academic environment 
• Experience with large-scale Microsoft networks
• Experience in a large network and campus environment (17,000 users)
• Formal Project Management Training (PMI) (PMP)
• Python / REST API or equivalent software certification
• Vendor Certifications in appropriate technologies
• VMware Certified Professional (VCP) 
• Citrix Certified Integration Engineer (CCIE)
• Cisco Certified Network Professional (CCNP) or any network specialty
• Microsoft Certified System Engineer (MCSE), or MCITP Server Administration, or CMCTS Windows Server 2008 
• Cisco Certified Network Associate Design (CCNA)
• Cisco Certified Network Associate Wireless (CCNA) 
• Cisco Certified Network Associate Voice (CCNA) 
• Juniper JNCIA · Juniper JNCIS
• Juniper Advanced Certification 
• Microsoft Certified Technology Specialist (MCTS)
• Sun, Linux Certification
• Storage Networking Industry Association (SNIA)

Job Related Knowledge, Skills and Abilities (Competencies):

• Experience provisioning and administrating one or more cloud services. 
• QOS – Advanced configuration
• MPLS – Advanced configuration 
• Advanced knowledge of copper and fiber optic cabling systems, materials, and components, deployment, and termination craft skills
• Visio application
• MS Project
• Advanced Routing (Multiple AS BGP, Route redistribution between protocols, multiple path diagnostics) 
• Additional network types: Custom Wireless Solutions, WDM,
• Low voltage certification (LEA or LEB for Oregon)

Additional Details

Normal schedule is Monday – Friday, various hours 6a.m – 6 p.m. Schedule to be determined by manager and departmental need. Will also work on call rotation as well as some weekend and non-standard business hours.

 

Benefits

• Medical, dental and vision coverage at low or no cost to employees Covered 100% for full-time employees and 88% for dependents
• Several retirement plans to choose from! – Oregon Public Service Retirement Plan and University Pension Plan, voluntary savings plans (403b, 401a and 457b)
• Up to 200 hours (equal to 25 full days) a year of paid time off
• 96 hours of sick leave a year (prorated by FTE status)
• Commuter subsidies
• Access to group life insurance, disability insurance and other supplemental benefits
• Employee discounts to local and major businesses
• Childcare service discounts
• Growth/Development Opportunities

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].