Cyber Operations Manager | Remote, USA

This position will be fully remote and can be hired anywhere in the continental U.S. 

The Cyber Operations Manager over Threat Detection & Response is responsible to ensure early and accurate detection, response, and containment for threats directed against our clients. As a technical management role, the ideal candidate possesses deep security knowledge/expertise, previous experience as a security practitioner, systems management and administration experience, proven service management skills, and the ability to attract and retain talent in a challenging market. The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with the development and continuous improvement of the Security Operations services. 

How you'll make an impact 

• Lead 24x7 Threat Detection and Response Analysts providing operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources as well managing the day-to-day operations. 

• Work closely with customers on reporting, stewardship calls, and in the case of escalations. 

• Enforce all policies and procedures, including those for security, disaster recovery, standards, and service provision. 

• Drive continuous refinement and improvement of detection and response and incident response processes. 

• Oversee the security of Client systems via Advanced Fusion Center (AFC) service. 

• Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the Clients environment. 

• Collaborate and consult with other Managers on the overall advancement of the Security Operations organization and Optiv in general. 

• Direct and drive process and documentation improvement. 

• Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. 

• Develop and maintain an educational environment where the knowledge and performance of the group are constantly advancing. 

• Perform staff performance appraisals. 

• Ensure timely reporting of security control gaps and vulnerabilities to the customer. 

• Prepare reporting of metrics and trending of SLA & KPIs to the customer and client support staff. 

• Stay abreast of evolving risks, new developments in the security industry, and industry best practices in risk management, threat analysis, and threat response techniques. 

• Attend info security-related events and network with industry peers to inform engineering and operations processes of effective risk mitigation strategies for attacks. 

• Oversee team’s production of threat intelligence reports that communicate the results of the analyses to the respective audience. 

• Responsible for the joint team effort to normalize data from vulnerability assessment, penetration test, incident response, and application security project deliverables. 

• Establish and maintain regular written and in-person communications with the organization’s executives, other group heads regarding pertinent activities. 

• Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation. 

• Supervisory Responsibilities: Cyber Operations Manager will report to the Director of Security Operations. 

Qualifications for success: 

• 12+ years professional IT and Information Security experience 

• 5+ years leading technical Threat Detection and Response teams 

• 5+ years professional experience in cyber operations centers 

• 3+ years professional experience in managed services 

• One or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP, CISM, CISA, or other security-specific vendors/product certifications 

• Proven ability to make decisions and perform complex problem-solving activities under pressure. Advanced business acumen required. 

• Sharp analytical abilities and the ability to make sound decisions quickly are required. 

• Deep understanding of SIEM vendors, solutions, and architecture such as LogRhythm, QRadar, Splunk, Exabeam, etc. 

• Deep understanding of EDR vendors, solutions, and architecture such as Crowdstrike, Cylance, Carbon Black, Microsoft ATP. 

• Deep understanding of regulatory compliance such as NIST, SOX, HIPPA, NERC CIP, PCI, etc. and their differentiators across global regions 

• Deep understanding of laws pertaining to cybersecurity and their differentiators across global regions 

• Understanding of Security Orchestration, Automation, and Response concepts. 

• Experience working with ticketing and knowledge management systems such as Service Now. 

• Experience with ITIL concepts and practices. 

• Experience with security analytics platforms such as Kibana. 

• Experience with reporting platforms such as DOMO and PowerBI