Business Systems, Order to Cash

About the Team

The Finance Platform & Technology team at OpenAI builds and scales the future-proof systems and data architecture that power our core financial operations. We enable business agility, compliance, and operational excellence across order-to-cash, procure-to-pay, inventory, and asset management for both B2B and B2C. Our focus is on modernizing workflows through strategic integrations, scalable automation, and seamless data flows—empowering smarter decisions, reliable reporting, and sustainable growth as OpenAI evolves.

About the Role

As a Business Systems SME for Order to Cash (O2C), you’ll own the architecture, roadmap, and day‑to‑day execution for our revenue and receivables stack across B2B subscriptions and B2C high volume transactions.

For B2B, you will integrate customer master from Salesforce, orchestrate seats/usage from our internal billing platform, and leverage Oracle Fusion Subscription Management + Receivables to rate, invoice, collect, and apply cash. For B2C, you will operate an FAH‑based accounting pipeline that aggregates events, derives accounting, and posts to Oracle.

You will have deep Oracle Fusion O2C expertise, hands‑on integration leadership, and an operator’s bias for measurable outcomes (billing accuracy, DSO, touchless cash‑app, revenue integrity).

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own and evolve the O2C systems roadmap to align with Finance, Sales, and Product GTM goals.

• Lead end-to-end system integration efforts between Salesforce, Oracle Fusion, our internal billing platform and other O2C tools.

• Optimize and automate workflows for order processing, invoicing, cash reconciliation, collections, and revenue recognition to support scaling.

• Implement AI-driven enhancements such as predictive collections, invoice categorization, and anomaly detection for compliance

• Define and measure success metrics like time-to-invoice, DSO, and billing accuracy.

• Lead UAT, training, change management, and release communications to enable the broader organization.

• Ensure systems are compliant with appropriate controls, audit trails, and documentation.

• Integrate the billing ecosystem, leading OIC/Workato/API integrations with payment gateways, tax engines, collections tools, and data/BI.

You might thrive in this role if you have:

• 8+ years in ERP/finance systems or product roles.

• 4+ years experience with Oracle Fusion O2C (Subscriptions, AR/Collections; RMCS a plus) and 2+ years designing FAH/SLA accounting flows.

• Proven delivery of B2B SaaS (seat/usage, entitlements, proration, renewals, amendments) and B2C high‑volume accounting via FAH or an equivalent subledger.

• Strong configuration skills in Oracle Subscription Management & AR (billing schedules, rating, taxation, dunning, lockbox/cash app rules, approvals, tolerances).

• Integration experience with Salesforce, internal metering/billing services, and OIC/Workato/REST APIs; comfort with payload design, idempotency, and reconciliation.

• A data mindset and the ability to query datasets (SQL), design reconciliations (usage→invoice→receipt→GL), and define KPIs that drive backlog priorities.

• A controls and compliance mindset, while not slowing delivery.

• Strong verbal and written communication skills to align Finance, Sales Ops, Engineering, and Support.

• Experience running Agile rituals with tight acceptance criteria and release plans; vendor/partner management.

• Bachelor’s or Master’s in Information Systems, Engineering, or related field (or equivalent experience).

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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