Senior Infrastructure Analyst

Position Title: Infrastructure Operations Analyst

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you. 

The Engineering  Opportunity

We are looking for an Infrastructure Operations Analyst to join the Infrastructure Platform Pillar. This organization owns the Okta Service Platform, which includes Security Engineering, Technical Operations, Shared Services, Data Platform and Customer Centric Engineering. Reporting directly into the Head of Infrastructure, you will work closely with Infrastructure leaders to define, measure and track key metrics and help inform the strategy to be more aligned, efficient and productive as an organization. 

This role is ideal for someone who enjoys analyzing operational data, optimizing business processes and providing actionable insights to the leaders while working in a fast moving environment with a growing geographical footprint.  

At Okta our motto is "Always On", and nowhere do we embrace that more than in Okta’s Infrastructure Platform pillar. We strive to build the most reliable and performant systems on the planet through the skillful use of automation. We've created an integrated system that securely connects any person via any device to the technologies they need to do their most significant work. 

What you’ll be doing 

• Analyze operational data: Collect and interpret data from various internal and external sources to identify trends, inefficiencies, and areas for improvement
• Identify process improvements: Assess current workflows and procedures to pinpoint bottlenecks and develop strategies for greater efficiency and productivity
• Develop reports and dashboards: Use data visualization tools to create and maintain reports and dashboards for senior management and other stakeholders.
• Support strategic decision-making: Provide data-driven recommendations to help leadership make informed decisions related to cost reduction, resource allocation, and compliance posture
• Collaborate with cross-functional partners in Program Management, QA and other Engineering stakeholders to understand various operational needs
• Monitor performance metrics: Track key performance indicators (KPIs) to measure the success of operational changes and ensure alignment with business goals
• Help leadership prepare and present at key events like Org all-hands and customer meetings
• Identify any opportunities where technology can be applied for internal efficiency

Qualifications

• Experience with an enterprise technology company supporting Engineering leaders as an operations analyst
• Bachelor’s Degree in quantitative field such as Statistics, along with at least three years of experience in an analytical role
• A technical background with understanding of Enterprise Software and SaaS technology is highly desirable and will give you an edge for this role
• Essential skills include proficiency in data analysis and visualization tools like macros in Google Sheets and Tableau, Jira tracking/dashboards and strong analytical and communication skills

This role requires in-person onboarding and travel to our San Francisco, CA HQ office or our Chicago office during the first week of employment.

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