Director of Membership | Full-Time | The Baylor Club

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Director of Membership will maximize membership sales through recruitment and facilitation of new members, referrals, and assisting in decreasing member attrition. This is accomplished through sales execution and attaining or exceeding the annual budget revenue goals for membership.

This role pays an annual salary of $80,000-$90,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 26, 2025.

About the Venue

We are not just Bears fans around here—we are fans of the city of Waco, and together with our members, we're doing big things to connect with and uplift the local community we call home.

Baylor Club Members are enthusiastic about giving back to the city of Waco. In addition to many member-driven initiatives throughout the year, we are proud to partner with several local organizations to provide help to our neighbors in need. The epicenter of Waco, Texas's civic, social, and business communities with panoramic views of McLane Stadium and downtown over the Brazos River. Baylor Club brings the best and brightest of university alumni and Waco community leaders together to work.

Responsibilities

• Achieve Membership Department’s sales plan, goals and objectives following all guidelines, policies, and procedures.
• Generate enough prospect inventory to support the club’s sales plan and the maintenance of prospect database in accordance with standards utilizing the appropriate CRM system.
• Execute follow up with new Members through a 30/60/90 Campaign resulting in Member Referral.
• Maintain the Membership Committee, whose purpose is geared towards the generation of prospects and new members.
• Additionally, will assist with connecting new members to the membership at large.
• Represent the Club in community activities and organizations to provide community awareness of the Club and to develop sources for prospective Club Members.
• Prepare and attend all weekly sales meetings with GM.
• Collaborate with VPM and Marketing Manager to develop annual/quarterly game plan to generate qualify leads through strategy and pricing.
• Because of the fluctuating demands of the company's operation, it may be necessary that each Employee perform a multitude of distinct functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee are expected to help you.
• Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Promote the club to the local community by attending member functions, sponsoring community events, representing club within community organizations.
• Maintain communication with peers by attending weekly department head and sales meetings.
• Implement and support all company initiatives and programs as requested.
• Miscellaneous tasks assigned by GM and VPM.

Qualifications

• 4-year college degree preferred and 5+ years of related experience in sales preferably fundraising/hospitality/service industry, or equivalent combination of education and experience.
• Undergraduate degree in business, marketing, public relations, communications or Hotel and Restaurant Management preferred.
• Strong sales skills required.
• Knowledge of golf preferred.
• Sales training preferred.
• Proficient in computer software including Microsoft Word, Excel, and CRM.
• Solid time management, organization, and prioritization skills; ability to work independently.
• Excellent customer service orientation and focus on customer satisfaction required.
• Strong leadership and people skills, plus the ability to build and foster a team environment.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.