Implementation Specialist (Entry Level)
O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.
Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.
O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of tools and services designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.
Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create and deliver the tech, tools, services, and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.
Hybrid work schedule: Monday through Wednesday at office, remote option Thursday and Friday.
Here is where we need you most:
As an Implementation Specialist in O.C. Tanner's Client Success Department, you will ensure the quality and timely delivery of recognition solutions. This entry-level role involves working directly with clients and internal teams to facilitate seamless integration, implement updates, and launch new programs that align with each client's recognition strategy.
Job Requirements
- Lead the successful implementation of solutions by working directly with clients, sales offices, and internal teams to deliver high-quality programs aligned with defined program elements.
- Effectively communicate with clients, field offices, and internal teams via Zoom, email, phone, and face-to-face interactions to establish trust and confidence.
- Manage client expectations by developing project timelines, proactively addressing delays, and ensuring transparent communication around milestones.
- Provide support and resources to assist area teams in transitioning to Account Management.
- Schedule and lead multiple calls throughout the program setup process.
- Learn and navigate multiple systems efficiently to support program execution.
- Balance multiple and competing priorities while remaining adaptable and solution oriented.
- Actively listen, take ownership of client concerns, and demonstrate professionalism by treating customers with dignity and respect.
- Respond to inquiries promptly and ensure accuracy in all communications and deliverables.
- Maintain a strong attention to detail to produce high-quality outputs.
Education & Experience:
- Bachelor's Degree preferred.
- Two years of client experience in partnership and support.
- Strong ability to manage multiple priorities, meet deadlines, and maintain focus in a dynamic environment.
- Excellent communication skills, both verbal and written.
- Highly proficient in technology, including the Microsoft Office suite (Outlook, Word, Excel, and PowerPoint).
- Experience with Zoom and virtual meetings.
- Strong problem-solving skills with the ability to think critically and apply concepts to program solutions.
- Detail-oriented, thorough, and capable of following precise procedures with minimal supervision.
- Ability to present and demo key features effectively.
- Highly organized with a strong ability to multi-task.
Essential Functions/Working Conditions:
- Hybrid work environment. Must be located along the Wasatch Front with the ability to be in the office Monday through Wednesday and for infrequent occasions on Thursday or Friday. Optional work from home on Thursdays and Fridays in a professional, non-distracting environment.
- Office type work requiring long periods of sitting at a computer, typing, etc.
- Occasional availability outside of standard business hours for global support.
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