Patient Service Representative-Immediate Care Center Casual Days
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
Responsibilities:
- Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
- Completes check-in/out functions as directed.
- Confirms and updates patient identification and demographic/insurance information.
- Completes patient registration as needed.
- Obtains patient consents/authorizations.
- Collects co-payments, past due balances and point of service payments.
- Posts payments, process billing information and perform “end of day” cash drawer closing.
- Keeps waiting area clean and comfortable.
- Informs patients of any delays or changes in appointment status.
- Schedules appointments as necessary.
- For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
- May perform other duties as assigned.
Qualifications
Required:
- High school diploma or GED equivalent.
- Zero (0) to two (2) years experience in a customer service position.
Preferred:
- Bachelor's degree.
- Previous experience in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Northwestern Medicine is hiring a Certified Medical Assistant to deliver clinical and administrative support across ambulatory clinics, with a $2,000 sign-on bonus available for eligible external hires.
Northwestern Medicine is hiring an experienced Physician Assistant or Acute Care Nurse Practitioner for full-time night Hospital Medicine to manage inpatient care, contribute to quality initiatives, and support multidisciplinary teams.
Lead a high-volume inbound customer operations team at Jerry.ai to drive agent performance, optimize workflows, and partner cross-functionally to scale a fast-growing pre-IPO startup.
Lead training and quality initiatives for our Northbrook contact center, designing programs and QA processes to improve agent performance and patient experience in a bilingual (English/Spanish) role.
Abridge is hiring a technically comfortable Customer Support Specialist to provide accurate, empathetic support and troubleshooting for users during the 12:00 PM–9:00 PM EST shift.
Carenet Health seeks a bilingual (English/Spanish) Registered Nurse to provide telehealth triage, patient education, and virtual clinical support from a certified home office.
Colibri seeks a motivated remote Customer Service Representative to deliver efficient, empathetic support across phone, email, and chat for our online professional education brands.
Support GoNetspeed’s NOC as a Technical Support Technician delivering Level I/II troubleshooting and customer-facing technical assistance across voice, transport, and IP networks.
Resource Specialist at TVHC providing bilingual care navigation, referrals, scheduling, and SDOH support to improve access and outcomes for underserved patients.
Lead Genius Sports' global Customer Success organization for advertising products, driving revenue growth, client satisfaction, and operational excellence across programmatic and fan-engagement solutions.
Support and grow a Denver-area Farmers Insurance agency by delivering high-quality customer service, processing policies, and proactively identifying sales and referral opportunities.
Provide advanced technical support and troubleshooting for AI infrastructure customers, specializing in InfiniBand, NVLink, and GPU cluster technologies at NVIDIA.
M&T Bank seeks a customer-focused Contact Center Specialty Service Representative to handle inbound and outbound mortgage and banking inquiries, deliver exceptional service, and identify sales opportunities.
Provide welcoming, efficient front-desk service at Boyd Gaming's Biloxi hotel, managing check-ins/check-outs and assisting guests with hotel information and requests.
Provide bilingual (Spanish-English) customer support and basic sales for mortgage customers as part of M&T Bank's contact center, transitioning to a hybrid schedule after an initial onsite period.
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...
165 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
