Financial Coordinator Client Services

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Financial Coordinator Signature Services reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Client Services Financial Coordinator supports financial patient services for International Health, Executive Health, and Concierge Medicine. The Financial Coordinator is responsible for all aspects of billing for Client Services programs. This includes providing patient billing consultations, obtaining estimates based on treatment plans from clinical team, creating and managing billing packets for embassy sponsored patients, ensuring accuracy of patient accounts, processing payments, managing departmental accounts receivable by payor.

Performs all tasks with the highest degree of integrity and sensitivity toward all regulations including but not limited to the FCPA.

Responsibilities:

• Reviews patient electronic medical record for appropriate diagnosis and pre-treatment rendered.
• Makes corrections in demographics and insurance coverage sections of Epic as they are discovered.
• Provides daily patient billing consultations, in person and by phone, including explaining payment amount, collecting payment, tracking patient responsibility and facilitating additional collections if actual treatment plan varies from anticipated treatment plan.
• Facilitates the pre-authorization of Northwestern services, between referring physicians and insurance carriers, through the use of online tools, work lists, and direct phone calls as necessary to ensure maximized patient benefits.
• Coordinates with clinical teams, patients, and payor to create estimate based on anticipated treatment plan
• Communicates cost estimates to patient and facilitates in-person and phone payment collections.
• Distribute funds from HB to PB or vice versa and process patient refunds.
• Creates, manages and submits embassy invoice packets via mail, secure email, or secure payor- specific portal.
• Responsible for ensuring personable and continuous service to clients, patients, and other business partners to promote positive relationships and adhere to organizational standards.
• Works closely with the administrative teams coordinating care and senior leadership to deliver expedient positive outcomes on complex billing issues
• Communicates regularly with diverse stakeholders around the facility
• Resolves patient’s disputes with payment and escalates various issues to senior leadership
• Process all invoices from departments various accounts, private physicians and other vendors; bill to patient per departmental policy.
• Track outstanding accounts receivable by patient, payor type – follow up with patients on regular basis to ensure timely payment is received.
• Audits all client services patient billing and documents payment in practice management system and submits to NMH Accounts Payable for payment.
• Prepare and analyze financial data relating to patient's activities.
• Assist with data collection for ad hoc analysis.
• Work closely with the overall institution's finance units to monitor international account charges and collections.
• Post account payable ledger entries, process vendor invoices, reviews account receivable and other balance reconciliation.
• Process monthly reconciliation reports for NMH, NMG, revenue accounting, and other internal stakeholders
• Assist clinics as needed when patient presents with international insurance.
• Runs regular and ad hoc data reports for presentation to senior leadership.

Required:

• High School diploma or GED
• Two to three years of experience in a hospital/physician billing, patient accounting, or financial work setting
• Excellent written and verbal communication skills; ability to communicate effectively with patients, physicians, colleagues and embassy clients
• Strong customer service skills; ability to diffuse and resolve problematic situations Excellent time management skills, ability to multi-task and prioritize tasks
• Strong problem-solving and issue resolution experience
• Strong ability to collaborate with team members and external partners to enhance the patient experience
• Advanced organizational skills, be able to prioritize multiple activities and deliver quality service

Preferred:

• Bachelor’s degree strongly preferred.
• Computer skills: Systems utilized include Microsoft Office (specifically Excel and Access), Epic, PeopleSoft

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.