BHS/BGC Psychiatric Services Manager

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Manager Behavioral Health Services Job Description reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

We are seeking a dedicated and experienced Psychiatric Services Manager to join our team. This role is pivotal in ensuring the seamless coordination of psychiatric services across multiple locations, including 12 Health Services Drive (Ben Gordon Center [BGC], Community Mental Health Center) and 760 Foxpointe Drive (BHS Sycamore, Hospital Outpatient).

Key Responsibilities:

• Manage multiple teams and service lines effectively.
• Oversee operations and ensure high quality, outpatient psychiatric care at both the Ben Gordon Center (BGC, Community Mental Health Center) and Behavioral Health Services (BHS Sycamore, including a behavioral health Intensive Outpatient Program/Partial Hospitalization Program for adults and adolescents at BHS.
• Manage a diverse psychiatry team at BGC, including 3 registered nurses (RN), 2 certified nursing assistants (CNA), 2 psychiatric advanced practice registered nurses (APRN), and 3 board-certified psychiatrists.
• Supervise the psychiatry team at BHS Sycamore, which includes 4 board-certified psychiatrists, 3 APNs, and 3 RNs.
• Act as a liaison between prescribers and other clinical managers to coordinate complex cases effectively.
• Communicate via EPIC (electronic health record), phone, and in person to coordinate client care, answer questions from staff, and review client health records as needed.
• Interact with clients at BGC who require psychiatric services/medication management only and those shared with other service lines such as therapy, case management, employment, addiction, and crisis.
• Create and monitor budget, department operations, and participate in Performance Improvement projects.
• Function as CLIA Lab Director for point of care urine drug testing, in collaboration with Compliance Officer.

Background Info:

• Ben Gordon Center, a Community Mental Health Center (CMHC), remains the only site in the county providing long-lasting psychiatric injectables.
• A CMHC is an entity that provides outpatient services including specialized outpatient services for children, the elderly, individuals with chronic mental illness, and residents of the CMHC’s mental health service area who have been discharged from inpatient treatment at a mental health facility. It offers 24/7 crisis services including walk-in options. We have 3 locations for our CMHC – 12 Health Services Drive in DeKalb, 631 South 1st Street in DeKalb, and 100 S Latham St. Suite 204 in Sandwich. Our office in Sandwich is currently only open one day/month for psychiatry services.
  • Services at BGC/CMHC include:
    • Psychiatry
    • Individual/group/family/couples therapy
    • Addictions individual/group therapy including an addictions IOP (Intensive Outpatient Program) for 16+
    • Case management/community support individual/group for youth and adults
    • Community Support Team (CST) for adults
    • IPS – Employment services
    • Prevention and Education
    • Psychological testing
    • Crisis Services
      • Police social workers
      • Mobile crisis response team
      • Living Room – peer recovery model open 24/7/365
      • County’s crisis response line – 24/7/365

Required:

• Master’s Degree in Behavior Health or Bachelor’s Degree in Nursing (BSN) license required.
• Five years of supervised clinical experience working in a behavioral health setting or other related field required.
• Must be licensed to practice independently; LCPC, LCSW, LMFT, APN, BSN, or Clinical Psychologist required
• OTHER REQUIREMENTS:
  • Ability to work evening and on-call as requested.
  • Advanced verbal and written communication skills.
  • Valid driver’s license.
  • Ability to travel to and from multiple work sites.

Preferred:

• Bi-Lingual
• Experience with EPIC (EMR)
• Experience with Microsoft Excel
• Supervisory and/or management experience

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.