Clinical Operations Coordinator RN-Full-time Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Clinical Operations Coordinator, RN reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Clinical Operations Coordinator, RN is responsible for supervising the daily clinical operations of practice sites, supervising clinical support staff, coordinating clinical staff and provider schedules, and performing service recovery as necessary. The operations Coordinator is the clinical lead and subject matter expert at the local level to ensure staff knowledge, competence and processes align with evidence based high quality patient care. Under the clinical direction of the Director, Clinical Practice and the administrative direction of the Clinical/Practice Administrator, the Operations Coordinator participates in the planning, leading, and organizing of activities relating to quality patient care in the practice. Direct clinical patient care would be provided less than twenty percent of the time in this role. The Operations Coordinator may oversee multiple sites or departments within RMG.

Responsibilities:

• Supervise and direct the office’s clinical support staff, manage workload distribution and prioritization of tasks. 
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office clinical operations within budget guidelines.
• Assist with managing providers schedule templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Responsible for front-line communication with staff to receive and provide feedback regarding clinical workflow, quality and productivity.
• Ensure that service excellence is delivered and perform service recovery whenever necessary. 
• Manage medical surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis in coordination with practice leadership.
• Attend and actively participate in leadership meetings.
• Ensure that patient dignity and confidentiality are always maintained.

Additional Functions    

• Review and approve automated time reports for accuracy.
• Develop tools to support staff and enhance efficiency.
• Provide input into staff performance reviews.  May participate with manager in conducting staff performance reviews. Provide one-to-one coaching and mentoring as needed.
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.).
• Implement and maintain new policies and procedures created by RMG or department leadership.
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.).
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Implement new policies and procedures created by RMG or department leadership.
• Complete other duties as assigned 

Required:

• Current state licensure or certification from an accepted accrediting institution in a clinical field.
• BSN or degree completion within two (2) years of hire.
• Licensed registered nurse.
• Minimum of five (5) years of clinical experience
• Basic Life Support Certification from an American Heart Association accredited source
• Effective communication and interpersonal skills

Preferred:

• Two (2) years experience in ambulatory clinic practice setting
• Supervisory experience

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.