Hospital Patient Accounting/Billing Manager (Santa Rosa)

ABOUT US:

Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.

Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.

Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.

POSITION TITLE: Hospital Patient Accounting/Billing Business Office Manager

PAY RANGE: $85,000-$110,000 annually

REPORTS TO: CFO

DESCRIPTION OF POSITION:

The function of this position is to manage the business office functions including admitting activities for patients, financial counseling, data analysis and eligibility determination. Specific duties include overseeing communication of patient payments options, facilitating financial collections and preparing analytical reports of department activity. The Hospital Patient Accounting/Billing Business Office Manager maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures).

KEY RESPONSIBILITIES:

Monitor Exposure of Account Risk

• Prepare and distribute reports on eligible days/visits and related information.
• Maintain accuracy of program codes, patient diagnosis and authorized level of care.
• Provide timely and clear communication of patient eligibility for payment and at-risk obligations to patient and patient guarantor.
• Monitor treatment authorization request from state and county agencies (e.g. Medicare, Medicaid.) This includes providing required information within required lime parameters, recording details of requests in hospital records and reporting acceptance and denials to appropriate clinical and administrative staff.

Patient Collections

• Monitor patient accounts by providing rates for services, balances due, and contacting patient to obtain payments.
• Design and facilitate payment arrangement plans, collection policies and procedures.
• Track and record patient contact information.
• Review all patient balances with credit balances; processes refunds (both by check and credit card) in a timely manner.

Manage Revenue Cycle

• Establish and monitor workflows with Admissions and Records for efficiency in patient pre-admission processes.
• Collaborate with Utilization Review staff to minimize denials of patient care services.
• Work closely with Central Business Office to maximize hospital collection records.

Department Management

• Coordinate requests for patient records with Health Information Management staff.
• Train staff and monitor work progress to ensure time and quality standards are met.
• Directs and coordinates data collection and recordkeeping for data managed within the business office. This includes data analysis and management.
• Participate in Financial Chart Audit Committee activities. Ensures all documentation of the Business Office is retained in accordance with the hospital's record retention policy.

Knowledge and Experience:

• Knowledge of Medi-Cal Treatment Authorization Request (TAR) process.

• Prior Healthcare Billing Supervision.

• Associate degree or equivalent experience.
• Two years' health care experience preferred.
• Supervisory experience strongly desired.
• Knowledge of CPT/ICD-9 coding helpful.
• Demonstrated knowledge of collections, data analysis, medical terminology and insurance billing.
• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.
• Ability to work in a fast-paced, expanding organization.

Physical Requirements:

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously
• Reach forward, up, down and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to fifteen (15) pounds

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan
• Healthcare Spending Account
• Life Insurance
  (Supplemental Life, Term and Universal plans are also available)
• Short and Long-Term Disability
  (with additional buy-in opportunities)
• PTO Plan with Holiday Premium Pay
• Discounted Cafeteria Meal Plan
• Tuition Reimbursement