Mortgage Operations - TRAIL Rising Leaders Program
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
Designed specifically for recent college graduates, the TRAIL (Tools Required for Advancement Into Leadership) program is a 12-month rotational leadership-development program that enables recent college graduates to gain practical, on-the-job leadership and management skills. TRAIL Operations Specialists are not interns, they are full-time employees, earning a competitive salary with benefits while being provided hands-on experience and mentorship from the assigned business area. The main objective of our program is to help strengthen the future leadership of the company by building a foundation in process improvement, presentation and leadership skills.
The Mortgage Originations Operations TRAIL Operations Specialist can expect to get immersed in the following areas:
Mortgage Processing
Mortgage Underwriting
Process Improvement
The TRAIL program will begin July 2026.
Principal Duties
Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience required for promotion to a management position. These duties will involve decisioning in real world account management scenarios
Performs business analyses and provides recommendations to leadership for business and process changes
Receives training and performs duties in several functions in order to become familiar with line and staff functions, management viewpoints, company policies, and best practices
Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties
Help champion the Process Improvement discipline within the organization and implement the steps and tools necessary to successfully complete projects
Will be required to attend company sponsored training classes and attain certain certifications
Performs related duties as assigned by supervisor
Education and Experience Requirements
Bachelors Degree from accredited college or university
Knowledge, Skill, and Ability Requirements
Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy
Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership
Excellent written and verbal communication skills
Proficiency in quantitative analysis
Ability to adapt
Willingness to learn
An entrepreneurial business mindset
Strong business communication skills with an ability to work well in a collaborative environment
Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment
Strong skills in Excel and/or Tableau (charts, graphs, pivot tables, formulas, macros etc.)
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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