Lead Service Coordinator- Employment and Youth Services

For more than 70 years, New Horizons has been a nonprofit committed to empowering individuals with special needs to achieve their fullest potential and realize their dreams.

Are you passionate about empowering individuals with intellectual and developmental disabilities to reach their full potential? We’re seeking a motivated and mission-driven Service Coordinator to lead the way in delivering high-quality, person-centered support across our Employment and Youth Services programs. In this dynamic role, you’ll coordinate job coaching, youth career services, and life-skills programs for Youth Members while guiding and supporting a dedicated team of staff. If you’re someone who thrives on meaningful work, collaboration, and making a real impact, we’d love to have you on our team!

The Service Coordinator oversees and coordinates service delivery for both Employment and Youth Services programs, ensuring high-quality, person-centered support for individuals with intellectual and developmental disabilities (I/DD). This position organizes and monitors job coaching, job development, intake appointments, billing, and youth-focused services such as Travel Training, Coordinated Career Pathways, and Pre-Employment Transition Services (Pre-ETS). The Coordinator serves clients (Members) ages 16–21 in Youth Services and 18+ in Employment Services. The Coordinator provides guidance and support to Job Coaches and Youth Services staff at the Thousand Oaks office, conducts quality assurance visits in the field, and fulfills service hours as needed.

Pay Rate: $24 - $25

Employment Services day-to-day operations

1.       Schedules and monitors job coaching and job development activities.

2.       Conducts intake appointments, new Member orientation and training, and exit interviews.

3.       Becomes proficient in Member database and Synerion timekeeping systems and provides support to staff to fulfill their database and timekeeping duties.

4.       Conducts regular reviews of database and staff timesheets to ensure accurate and timely documentation.

5.       Tracks and submits billing for all Employment Services activities within monthly deadlines.

Youth Services Programs day-to-day operations

6.       Travel Training: Builds, maintains, and fosters a strong relationship with local school districts and teachers. Assign staff and conducts travel training as necessary.

7.       Pre-ETS: Builds and manages relationship with CA Dept. of Rehabilitation to ensure high quality services and consistent referrals.

8.       Coordinated Career Pathways: Builds and manages relationship with Regional Center to help expand awareness of services.  

9.       Ensures Youth Services staff are trained and supported in delivering program components, including accurate use of database and timekeeping systems.

10.   Submits accurate billing to Manager on timely basis.

Programs Support and Coordination

11.   Serves as a point of contact for Members, families, and referral partners regarding service plans and progress.

12.   Assists with supervision, mentoring, and scheduling of Job Coaches and Youth Services staff assigned to the Thousand Oaks office.

13.   Monitors program outcomes, maintains accurate records, and contributes to reporting and quality improvement efforts.

14.   Assists with scheduling approved transportation services through agency vehicles or other means, such as UberHealth.

15.   Fosters a welcoming, inclusive, and supportive environment for Members and staff.

16.   Provides direct support to Members in various programs as needed.

17.   Supports expansion of other services provided by New Horizons into the Thousand Oaks area.

Thousand Oaks Site-Specific Coordination

18.   Coordinates submission of facility and IT-related requests through Angus application.  Contacts appropriate personnel for emergency situations.

19.   Conducts safety drills and safety inspections of the office and surrounding areas, as assigned.

20.   Serves on New Horizons Safety Council as representative of Thousand Oaks location.  Requests back-up to serve during absence and/or as needed.

21.   Manages and secures inventory of program supplies, keys, cards, and devices.

22.   Orders program and safety supplies in accordance with the allotted budget and per protocols.

23.   Ensures adequate level of paper and toner for copiers/printers in use by program.  Places orders with Senior Administrative Assistant as needed.

24.   In collaboration with other assigned staff, participates in the opening and closing of the office and ensures the office is securely locked by last person to leave.

OTHER DUTIES AND RESPONSIBILITIES include the following:

1.       Attends meetings and trainings as directed by Manager, Employment Services.

2.       Serves as back-up to other coordinators and cross-trains as assigned.

3.       Supports the Agency’s mission and partners with others to accomplish the mission.

4.       Maintains the highest professional and ethical standards at all times.

5.       Performs additional duties as assigned.

• Bachelor’s degree in Human Services, Education, Rehabilitation, or related field preferred.
• ACRE (Association of Community Rehabilitation Educators) certification preferred; willingness to complete certification if not currently held.
• Minimum of 1–2 years of experience in the disability services or human services field, with knowledge of employment and/or transition services strongly preferred.
• Prior experience in a supervisory, lead, or coordinator role is a plus.
• Knowledge of best practices in supporting individuals with I/DD in employment and independent living.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently, prioritize tasks, and maintain confidentiality.
• Empathy and cultural sensitivity.
• Analytical skills for evaluating program effectiveness.
• Proficiency with standard office software (e.g., Microsoft Office Suite) and case management or billing systems.

SUPERVISORY RESPONSIBILITIES:  This job has no direct reports.  However, due to the collaborative nature of the responsibilities, the Coordinator provides direction and training to program staff in assigned areas.  Carries out these responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The individual must have proficient IT skills and have ability to become proficient in the use of agency-provided devices and in the use of applications such as Outlook, Teams, Knack database, Synerion timekeeping, Angus IT/maintenance requests, WhipAround, and other agency applications as directed.

The individual must be knowledgeable of Title 17 regulations pertaining to program recordkeeping, consumer records, IPP documentation, personnel functions, and consumer eligibility.  The individual must have knowledge of best practices in supporting individuals with I/DD in employment and independent living.

The individual must have basic knowledge of and be able to demonstrate appropriate communication and interaction styles for individuals with special needs.  The individual must have excellent oral communication skills and ability to engage Members in person, over the phone, or in virtual settings.  The individual must have excellent writing skills to complete required reports and documentation.

Must have a valid California Driver’s License and a driving record acceptable to the agency’s insurance carrier.  Must also pass a criminal background clearance and drug screening/test.

ESSENTIAL COMPETENCIES:

• Empathy and cultural sensitivity
• Analytical skills for evaluating program effectiveness
• Composure under stressful conditions
• Interpersonal skills
• Ability to work independently
• Ability to work effectively in a team
• Critical thinking and problem-solving skills
• Organized with excellent time management skills and ability to prioritize tasks
• Ability to maintain confidentiality
• Positive role model; able to lead and coach Members and staff

EDUCATION and/or EXPERIENCE:  A high school diploma or equivalent is required; an associate’s or bachelor’s degree in Human Services, Education, Rehabilitation, or related field is preferred.  Minimum of 1–2 years of experience in the disability services or human services field, with knowledge of employment and/or transition services strongly preferred.  Prior experience in a supervisory, lead, or coordinator role is a plus.  ACRE (Association of Community Rehabilitation Educators) certification preferred; willingness to complete certification if not currently held. 

WORK ENVIRONMENT:

• May require occasional travel to training sites or partner locations.
• Flexible work hours to accommodate program schedules.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K Matching
• Vacation Hours
• Paid Sick Leave
• Holiday Pay
• All paid trainings including CPR/First Aide
• Discounts Program
• Referral Program
• FSA
• And more...