Customer Support Specialist
Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back.
In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.
Our founding team—hailing from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry.
Customer Support Specialist
Location: Remote (U.S. East Coast or Central time zone)
Type: Full-time
Team: Customer Experience
Compensation: $60,000 - $100,000 + Great health benefits - healthcare, dental, and vision
What You’ll Do
Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone)
Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
Triage and categorize inbound tickets to improve internal response speed and clarity
Translate user feedback into actionable insights to improve product usability
Collaborate closely with Customer Success to ensure a consistent and proactive support experience
What You Bring
3+ years of experience in customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company
Familiarity with Zendesk
Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you’ve worked with intake, charting, or QA)
Excellent written and verbal communication skills- you can simplify technical topics for non-technical users
Strong organizational habits and proactive follow-up instincts
Comfort with fast-changing environments and a bias toward action
Bonus Points For
Knowledge of HIPAA compliance, security protocols, and protected health information (PHI)
Experience supporting an AI or voice-based product
Based in ET or CT time zones
Why Nestmed
Mission-driven company improving healthcare documentation at scale
Early-stage team with huge ownership opportunities
Fast-growing customer base and real-world impact
Work closely with product and engineering teams to shape the user experience
Remote opportunity, collaborative culture, and meaningful work
Interview Process
Initial Phone Screen
Hiring Manager Call
Take Home Assessment
Final Round + Virtual Meet and Greet!
if you don't fit all the requirements, please feel free to apply anyways!
If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. Apply today!
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