Technical Manager

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

The Technical Manager (TM) is responsible for providing front-line management of operational, technical and production support for Telemundo Enterprises’ programming throughout all steps of the production process.  The Technical Manager collaborates with a driven and highly motivated team to support the on-air operations of Telemundo Enterprises and provide first-in class service to all clients for on-air broadcasts.  The Technical Manager should be an excellent communicator, and be adept at collaborating with the show director, editorial, and technical teams.

Job Duties:

• Manages the coordination, operation, and execution of live and taped programming for Telemundo Network Shows, including News, Entertainment and Sports, both Linear and Digital, produced in a Telemundo Center PCR and Studio. 
• Oversees the setup and execution of live remote interviews using social media computers and platforms such as Zoom and Skype. 
• Ensures proper shot composition, optimal audio and video levels and reliable communication channels throughout the broadcast.
• Serves as the primary technical lead during live and taped events, ensuring all systems and personnel are aligned for flawless and consistent execution including PCR and Studio.
• Develops a deep understanding of Telemundo Center’s technical architecture, including on-air systems, signal flow and broadcast infrastructure.
• Collaborates with Engineering and TOC teams to implement new technologies and troubleshoot on-air issues.
• Coordinates all technical and logistical requirements prior to air as well as during the broadcast including control room setup, studio readiness and crew assignments.
• Leads the daily “Facs” check process to confirm all technical elements are prepared and verified before each broadcast or taping, including Ingest.
• Attends and/or organizes pre-production meetings with Producers, Show Directors and other stakeholders to determine technical needs and resource allocations.
• Acts as the main point of contact for internal partners, including News, Entertainment and Sports teams, to resolve issues and implement technical changes in real time.
• Acts as the primary point of contact for Engineering and Technical Operations Center teams to implement new technologies and to resolve on-air issues
• Designs and implements training procedures for control room operators and producers on systems such as routers, communication panels and social computers.
• Supervises technical staff during live productions, ensuring roles are clearly defined and responsibilities are executed efficiently.
• Collaborates with Operations Managers to ensure technical staff are properly trained and able to execute the shows to which they are assigned.
• Fosters a culture of continuous learning and technical excellence within the team.
• Provides mentorship and performance feedback to team members to support professional growth.
• Leads technical initiatives including system upgrades, migrations and workflow improvements.
• Manages change-control processes to ensure smooth transitions during technology rollouts or operational shifts
• Maintains and develops documentation of Standard Operating Procedures (SOP’s).

Resource Scheduling

• All Technical Managers (TM’s) will receive training on the Xytech Scheduling platform to ensure consistent and effective use.
• The most senior TM will oversee the team’s daily scheduling, ensuring all shifts requiring TM coverage are filled, including managing PTO requests.
• While the senior TM leads scheduling, all TM’s may occasionally be asked to assist with or contribute to the daily scheduling process. 

Training of new Tech Managers and Production Specialists

• The Technical Manager is responsible for the training process of new Technical Managers and Production Specialists.
• Ensures that new team members gain a comprehensive understanding of in-house systems, workflows and responsibilities to perform effectively in their roles.
• Facilitates training on our “Facs” procedures and ensures adherence to established technical SOP’s.

Specials Events and Projects

• When necessary, a Technical Manager may be designated to work on a special event or client project, which may impact their regular schedule.  Responsibilities may include attending pre-production meetings, collaborating closely with the assigned Production Manager and participating in site surveys as needed. 
• The assigned TM must provide project documentation in the form of a ‘Technical Spec Sheet’ outlining the logistical, technical and labor requirements for the event.
• Works under the direct supervision of Director, Technical Production Projects & Services and is responsible for completing any other tasks as assigned by Manager or Supervisor as needed

Basic Requirements:

• Minimum 5 years of experience in an on-air broadcast environment, encompassing an overall understanding and knowledge of the television production process, broadcast operations, and news/sports/entertainment technical production requirements
• Minimum 3 years of experience in leading the execution of live television events
• Prior experience with Avid iNEWS or other NRCS application (ENPS, Dalet, etc.)
• Proficient in Office 365 (Word, Outlook, Excel, PowerPoint, SharePoint, Yammer, Stream, and Teams) and other related tools.
• Must be fully fluent in English (both written and verbal)

Desired Characteristics:

• Bachelor's Degree in Broadcast Operations, Communications, Media Production, or related field preferred.
• Fluent English and Spanish (both written & verbal) while it's preferred, it's not essential.
• Exceptional communication, time management, analytical and organizational skills
• Self-starter who exhibits ownership on assigned tasks and who will push for solutions that solve immediate problems while building towards long-term goals
• Ability to multitask and work in a fast paced, dead-line driven environment
• Accustomed to working in a team and collaborating with all levels within the organization
• Ability to build rapport with clients and manage expectations
• Ability to effectively be flexible in approach, and respond well to pressure
• Ability to lead and direct others, promote positive work environment and problem solve
• Process oriented, good at identifying and implementing best practices
• Change agent, creative and adaptable when facing challenges

Additional Requirements:

• This position is required to be performed full-time from an NBCUniversal-designated worksite.
• Must be willing to work in Miami, Florida
• Willingness to travel and work overtime, and on weekends with short notice
• Must have a valid driver’s license
• The candidate must be willing to work flexible hours including late and/or last-minute scheduling changes in a 24/7 production work environment.
• Must be available to work (whenever necessary for show production) early mornings, evenings, holidays and weekends.
• Must have unrestricted work authorization to work in the United States.
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program
• This position is required to be performed full-time from an NBCUniversal-designated worksite.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].