Manager Operations

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Summary:

The Operations Manager oversees the operation of the Wardrobe Department ensuring efficient supply of quality uniforms to Wardrobe Guests through inventory organization, staffing, quality assurance, and Guest service, as well as managing labor and non-labor budgets and Team Member satisfaction.

Responsibilities include:

• Supporting the successful daily operation of Wardrobe including effective Inventory Control, established standards of Inventory Quality, excellent Guest Service, and Team Member satisfaction through ensuring department polices and procedures are being followed
• Supervising the job duties and development of Wardrobe and Alterations Team Members and Leads including consistent and timely coaching, feedback, training, and annual performance reviews
• Supervising the job duties and development of Wardrobe Supervisors and Assistant Managers including consistent 1:1’s, ongoing professional training, mid-years, and annual performance reviews
• Providing a positive work environment through communication, growth opportunities, and recognition
• Ensuring the efficient use of Labor and Non-Labor budgets
• Overseeing the hiring, training, coaching, and discipline of Wardrobe and Alterations Team Members and Leads

Qualifications/Requirements:

• 5+ years of operations experience; or equivalent combination of education and experience
• 3+ of management experience in high volume operations environment including demonstrated experience in people leadership, budgeting, and guest services
• Proven ability to interact effectively with all levels of employees, management, and line personnel
• Proven ability to work effectively under pressure
• Self-starter and motivated to achieve company goals and objectives
• Willingness to work on weekends, holidays and nights as required
• Must be proficient in MS Word, PowerPoint, & Excel
• Must have experience in managing non-labor budgets
• Must have experience in managing labor and training budgets

Desired Characteristics:

• Excellent organizational, financial, written, and oral communication skills
• Must be self-motivated, hands-on, team and process driven individual able to function in a fast-paced, rapidly changing environment
• Proven leadership skills with the ability to act independently and use sound judgment
• Proven ability to effectively manage multiple projects and task simultaneously
• Organized problem solver with strong ability to troubleshoot.  Proactive and innovative thinker.
• Strong analytical skills
• Theme Park operations knowledge
• Theme Park training knowledge
• Degree in Business or related field
• Ability to read, write, analyze and interpret general reports

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $90,000 (bonus eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].