Manager FOH - job 1 of 3

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

The Front of House (FOH) Manager will be responsible for directing, managing, and successfully opening and operating a high-volume branded concept on City Walk. As FOH Manager, the position will be a primary “go-to” for the FOH team and will be responsible for the functions and flow of the front of the house.

The FOH Manager is responsible for ensuring that customer service always meets the standard of excellence. While this position will report to the General Manager, this position is responsible for setting the expectation for all FOH team members to maximize productivity, guest returns and overall guest satisfaction. This individual must be able to work effectively with limited supervision and demonstrate leadership in order to motivate others.

• Drive operating profit goals and sales.
• Optimize profits by controlling food, beverage, and labor costs.
• Consistently achieve operational excellence.
• Develop and retain exceptional talent.
• Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, and employment.
• Partner with Human Resources to train and develop restaurant leaders at every level.
• Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor.
• Communicate restaurant results to General Manger with recommendations for improvement.
• Ensure high Team Member and Guest Engagement.
• Promote company's mission and values.
• Ensure company policy and brand standards are followed.
• Optimize profits by controlling food, beverage, and labor costs.
• Prepare and present hourly team member reviews.
• Complete all tasks assigned by General Manager on time.

Responsibilities Include:

• Create and execute plans for department sales, profit, and team development.
• Organize marketing activities and promotional events.
• Maintain high standards of quality control, hygiene, and health and safety.
• Hire and train FOH team and cross-train as necessary.
• Maintain inventory levels and conduct full inventories.
• Assist the Kitchen Manager with menu changes and adjustments.
• Respond personally to guest questions and complaints.
• Chemical safety comprehension.
• Analyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor, and profitability.
• Exceed annual operating profit targets.

Basic Requirements:

• Bachelor's degree in Business, Hospitality Management or a related field; or equivalent combination of education and experience.
• Minimum of 4 years of management experience in high quality chain or independent restaurant group.
• Thorough knowledge of MS Excel, Word, PowerPoint and POS systems.
• Ability to work rotating schedules, holidays, weekends and nights.

Desired Characteristics:

• Proven track record and experience in the development and implementation of strong training programs and tools developed to reduce employee attrition and create internal culture of development for staff.
• Excellent management skills in leading a diverse team and working under tight and fast track deadlines.
• Strong professional presence.
• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills.
• Ability to effectively communicate across all lines of business, and with all levels of management.
• Strong organizational, planning, delegation, mentoring and coaching skills.
• A strong passion for delivering the highest quality of guest service.

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000-90,000 (SIC Eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].