Support Services Director

Overview

You’re a people-person who loves overcoming challenges and seeing their team grow!

How would you like to be our Support Services Director?

Your Role

As Support Services Director:

• You’ll develop others. This role is less task-focused and more people and growth-focused. You’ll get to lead and inspire people, and that’s precisely what you’re good at!
• You’ll work through managers to help them grow their teams. You’ll be the one to make sure managers of the entire support services team have everything they need for their teams to perform. This includes coaching and supporting management for dispatch, contact center, warehouse, purchasing, and fleet.
• You’ll spotlight areas of focus and work to improve them. Your attention to detail is gonna serve you well in this role! You’ll see what our weak spots are, and you’ll strategize on how to make the team stronger. Our focus is always on making things easy for our customers. If there’s something that isn’t easy for them, you’re gonna spot it and help us work to better it!
• You’ll address escalated customer concerns. Sometimes, expectations aren’t met or things aren’t communicated as well as they should be. You’re no stranger to talking to customers, and you know how to make them feel better when things aren’t right!

Responsibilities

Other Highlights of the Job

• HVAC, plumbing, and electrical services are all parts of an industry that makes a difference in the community. It’s not just a matter of comfort for families in the Carolinas, but it’s also a matter of safety! We make sure home is somewhere families feel safe and comfortable all year round. When you work at Morris-Jenkins, everyone is involved in the process in some way, and everyone is important. Here, you’ll make a difference!
• Morris-Jenkins has won Top Workplace year after year!

Qualifications

All About YOU

• You’ve got a lot of management experience. Even though you’ve got at least seven years of office and/or operations management experience, that doesn’t mean you’re done growing. You believe there’s always room to grow yourself—personally and professionally!
• You’re the kind of person who loves helping people grow and loves seeing results. You have an easy time building relationships with the people you work with, and you know how to motivate and inspire them to grow! Nothing brings you greater joy than seeing the people you support succeed in their roles.
• You’re adaptive, strategic, detailed, and patient. You know how to switch gears when a bigger priority comes up, you’ve got a knack for brainstorming solutions and making them happen, and you don’t give up easily!
• You like to dive right in! You’re not the type who sits around waiting to be told what to do. You’ve got a vision for success, and you’re ready to make moves! And when those goals have been achieved, you’re already thinking about the next great thing.
• You’re open-minded. Even though you’ll be overseeing our support services team, all the teams that fall under that umbrella are unique. Not every solution works for every team, and you’re always open to thinking about things differently!

The people at Morris-Jenkins are so happy here, they’ve been voting for us as a Top Workplace for years. We have HUGE company breakfasts, cookouts, contests, and more!

You’re a manager with a vision for growth and a love for supporting people. You need a job that lets you do what you do best!

Does this sound like the perfect fit or what?

Submit your application online today!

The Super-Fun HR Stuff

MINIMUM QUALIFICATIONS for Support Services Director:

• At least seven (7) years of office or operations management experience 

• Exceptional customer service skills 

• Excellent oral and written communication, interpersonal, and presentation skills 

• Ability to devise creative solutions, exercise independent judgment, and make appropriate decisions 

• Keen ability to work accurately, efficiently, and manage multiple tasks 

• Committed adherence and enforcement of the company’s core values and core purpose 

• Intermediate level or higher proficiency with computer skills and Microsoft Excel 

• Reliable and punctual attendance 

PREFERRED QUALIFICATIONS for Support Services Director:

• At least ten (10) years of office or operations management experience 

• Prior management experience successfully leading and overseeing a team of 100+ direct/indirect reports 

• Prior residential Plumbing and/or HVAC industry experience 
• Prior Service Titan Experience 

Morris-Jenkins is located in Charlotte, North Carolina. We proudly serve the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus County, Rowan county, Union county, Iredell county, and York county (South Carolina). 

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.