Client Success Manager - job 1 of 2

Thank you for considering the Client Success Manager role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow.  The company is behind some of the biggest kids’ entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits.  

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises.

The Role

As a Client Success team member at Moonbug Entertainment, your role is pivotal in ensuring the satisfaction and growth of our valued partners. You will proactively collaborate with clients, understanding their needs, addressing concerns, and optimizing their experience. By providing exceptional communication and support, you will foster strong relationships, drive retention, and contribute to the overall success of our content-driven initiatives.

This role will report full-time ON-SITE at our Los Angeles Office.

Responsibilities

• Oversee post-sale activities and day-to-day client communication on assigned accounts.
• Effective client communication to ensure their needs are understood, anticipated and exceeded with the overall goal of delivering brilliant client service.
• Collaborate closely with production teams to ensure client deliverables are executed on time and align with creative expectations.
• You will be responsible for staying organized in order to conduct post-sales coordination, media integration, asset delivery, creative and production schedule management as well as campaign reporting deliverables.
• Proactively identify opportunities within your account list to provide suggestions that will increase client satisfaction.
• Partake in brainstorming sessions to generate creative ideas for client pitches.
• Collecting and analyzing campaign data and consumer trends data.
• Oversee the delivery of client reports and ensure they are delivered in a timely manner to the client.
• Run the client status meetings, ensuring efficient meetings and strong follow-ups.
• Collaborate with internal stakeholder teams: brand partnerships, media & ad ops, data, creative, production, social, marketing & finance.
• Become a subject matter expert for all Moonbug IP.

• 3+ years experience within the media industry: media agency, publisher, or creative agency background.
• Proven ability to manage a portfolio of 5 or more client accounts simultaneously, balancing priorities and delivering consistently high-quality service across all engagements.
• Strong project management skills with the ability to manage short-term and long-term deliverables. Highly organized with the ability to manage large, complex projects as well as juggle multiple projects at one time.
• Solutions-oriented with strong problem-solving skills.
• Effective communicator with excellent verbal and written communication skills.
• Able to execute in a fast-paced environment.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources
• and more!