Celebrations Concierge

The Role:

The Minted Celebrations Concierge will join our team to provide virtual consultations for our customers. As a Celebrations Concierge, you’ll provide customers with a personalized tour and shopping experience of Minted products and services, as well as provide a point of contact throughout their Minted experience. Celebrations Concierges will use their strong relationship building skills, knowledge of Minted’s products and upselling skills to support the customer experience while working directly with customers over video chat. Reporting to the Senior Manager, Customer Experience and Programs, Concierges have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted Concierges are exceptionally patient, empathetic, and passionate team members whose objective is to offer the best experience possible for any customer while generating revenue. Our operation is open 7 days per week, and candidates must be available to work weekends and evenings. The hours & schedule for the role are variable.

• Serve as dedicated customer advocate and brand ambassador, influencing the prospective customer’s perception of Minted
• Host 30-minute consultations with customers over video chat, orienting with their vision and providing a tour of Minted, while helping customers personalize their design choices
• Upsell and cross-sell during all consultations in order to help the customer find the best possible stationery and/or decor
• Answer questions about Minted’s full suite of products and services, customization, and assistance with how to place orders
• Collaborate with cross-functional teams when additional support is needed
• Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
• Use support tools & training including our knowledge base to respond to inquiries and ensure our customer’s satisfaction and a high quality concierge experience
• Identify opportunities for improving the customer experience and share those with leadership
• Actively support revenue growth by leveraging soft sales strategies and tactics, ensuring that customers feel comfortable throughout the process
• Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs
• Perform additional duties and projects as assigned by management

• Able to confidently, positively, and efficiently guide the customer through Minted’s product and service offerings, and prioritize multiple tasks in a fast-paced, high volume environment
• Personable and engaging, building relationships with customers, including cross-selling and up-selling, and speaking with customers live
• Able to take direction and quickly learn new procedures, processes, and products
• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
• Technologically adept; familiarity and experience with eCommerce a plus
• Able to reliably meet a required flexible/variable hour work schedule including weekends (at least one weekend day is required) based on business needs and adhere to company attendance policy

• Able to confidently, positively, and efficiently guide the customer through Minted’s product and service offerings, and prioritize multiple tasks in a fast-paced, high volume environment
• Personable and engaging, building relationships with customers, including cross-selling and up-selling, and speaking with customers live
• Able to take direction and quickly learn new procedures, processes, and products
• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
• Technologically adept; familiarity and experience with eCommerce a plus
• Able to reliably meet a required flexible/variable hour work schedule including weekends (at least one weekend day is required) based on business needs and adhere to company attendance policy

• Strong sales orientation and love for supporting the customer
• A calm, professional working environment conducive to a high-touch consultation
• Excellent written and verbal communication skills
• High attention to detail, are organized, and able to follow through
• Experience with Salesforce or other CRM software a plus
• The ability to appropriately represent the Minted brand on screen with customers
• A Bachelor’s degree or equivalent work experience
• 2+ years of experience working with customers (preferably at a premium brand)
• Sales, concierge, or account management experience required

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Geo Base Full Salary Range 0 - Includes SF Bay Area $26.15/hr 

Geo Base Full Salary Range 1 - All non-SF CA, DC, NY - $24.06/hr 

Geo Base Full Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $22.23/hr 

Geo Base Full Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY- $20.40/hr 

Benefits:

- Paid Sick Leave

- Minted Friends and Family Discount

- Access to employee perks portal 

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.