Service Center Trainer
Overview
Small enough to care. Big enough to deliver.
The Service Center Trainer leads training for the Service Banker team. The Service Center Trainer acts as a “go-to” for Service Bankers to ensure training needs are met. The hours for this position are expected to align with the department’s primary open hours Monday through Friday.
Responsibilities
- Leads new employee training and onboarding
- Leverages Service Banker II’s to assist with new hire training
- Leads continuous training efforts with existing Service Banker I and Service Banker II employees
- Assists with coaching of employees
- Assist with scheduling trainings on team schedule
- May conduct routine coaching sessions with Service Banker I employees
- Establishes training plan and schedule for new hires and ensures completion of their Training Plans
- Regularly updates training plan based on employee feedback
- Develops associates’ skills and encourages growth
- Develops, initiates, and maintains communication updates to the Service Cnter team
- Organizes mentors within the Service Center team for new employees
- Provides leadership, guidance and solutions for exceptions and sensitive customer situations.
- Assists with interviewing/selecting candidates for the Service Center
- Coordinates and assists in conducting monthly team meetings
- Creates on-going product and service training specific to the department
- Develops and maintains training and support materials to assist team members with daily responsibilities.
- Collaborates with Service Banker II’s on continuous improvement initiatives
- Maintains strong communications with the Service Center Managing Officer on progress, problems and situations encountered
- Actively participates in community events to demonstrate support for MWO culture
- Performs other duties based on department traffic and needs.
Qualifications
- High school degree or equivalent with some related work experience.
- Banking or financial instituition experience required.
Created By : Compensation Range
The Perks!
- Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
- Career development and continuous learning opportunities
- Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
- 100% vested 401(k) Retirement Plan with 6% company match
- Medical, Dental, and Vision insurance
- Flex spending plan & Health savings accounts with employer contribution
- Student Loan Debt Reduction Program
- Employer provided group life insurance with option to purchase additional life insurance for you and your family members
- Employer provided long term and short term disability insurance
- Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital Indemnity
- Wellness Program
- Free banking services and other financial services discounts
- Take Your Dog to Work Day in June
- Employee Rally Day- a day of celebration and recognition!
RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.
Let's build something great, together.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Athletico seeks a Clinic Manager Physical Therapist in Lansing, MI to lead daily clinic operations and deliver exceptional patient care within a supportive, growth-oriented environment.
Lead impactful HR business partnership at American Express, supporting global teams to enhance talent strategies and organizational effectiveness.
Support senior executives at Keller Executive Search as a dynamic Executive Assistant in a fully remote role focused on executive recruitment and leadership support.
Lead training and change management teams remotely at WGU to drive impactful organizational transformation and employee development within a progressive online university.
Lead Fieldguide’s People function as a strategic partner, driving scalable talent acquisition and operations to support rapid growth and a diverse company culture in the SaaS space.
LivePerson requires an experienced Global Payroll Manager to lead and optimize its international payroll operations while ensuring compliance and collaboration.
Lead nursing services as an Assistant Director of Nursing at Tutera Senior Living, driving quality care and clinical operations for senior residents.
Lead transformative learning and development initiatives as the Director of Learning & Development at USAA, shaping strategies for Technology, Risk, and Staff Groups.
Finni Health is looking for a detail-oriented HR Associate to provide essential administrative support to its growing HR team and help maintain smooth operations.
Support company-wide safety initiatives and HR administration at Riverhead Building Supply, a leading firm in building supplies.
Lead compensation analysis and strategy development as Manager – Compensation at American Express, driving impactful total rewards initiatives across the organization.
A seasoned Senior Administrative Assistant role to provide critical executive support to Cloudflare's leadership team, ensuring organization and productivity within a dynamic tech environment.
An experienced Talent Acquisition Specialist role at Mom’s Meals focused on strategic recruitment and talent pipeline development in a hybrid work environment.
MidWestOne Bank was founded in 1934, headquartered in Iowa City, Iowa, We operate in Iowa, Minnesota, Wisconsin, Florida and Colorado. As a community bank, MidWestOne focuses on fulfilling all of the possible financial needs of a customer by off...
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
