Project Manager, Abusive Actor Operations

About the job The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives. Integrity Operations' focus is on mitigating real-world harm to protect our community of users, improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are advocates for the Facebook and Instagram communities. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to harm reduction and support at scale. You will generate insights and optimize the labelling process. You will play a pivotal role in the development of AI and ML models, ensuring the accuracy and relevance across both integrity and support use cases.


Become an Subject Matter Expert in various integrity and support issues across Operations at Meta Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and time sensitive environment Create and modify data labels, ensuring compliance to all regulatory and legal requirements Ensure the quality of labeled data sets, ensuring alignment to Meta’s policies and/or support processes Partner with team members to improve processes and tools of the team’s labeling interfaces Analyze and audit data to identify user trends and malicious behavior and suggest recommendations to improve operations Use problem solving skills to resolve large and complex business problems Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats Build cross-functional partnerships to create better solutions for our community and users Develop expertise of the integrity issues and how they affect our community


Bachelor's degree BA/BS 2+ years of work experience in an operations, technology, management consulting, or equivalent environment 2+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations Experience communicating with a variety of audiences, including engineering and technical teams Demonstrable experience using sound judgment and exhibiting grace under pressure 1+ year of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools Knowledge of other programming languages, e.g. Python, R, SQL Avid user of our platform of products Strategic thinker with analytical and problem-solving skills