Director, Clinical Services

Overview

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

The Director of Clinical Services is responsible for overseeing the clinical teams within our patient support programs, our nurse network, and the field. As the Director of Clinical Services, you will lead our clinical teams to help eliminate barriers for patients, provide needed medication and disease education, assist with adherence behaviors, and support health care provider offices in peer-to-peer conversations. This role will continue to solidify the infrastructure and expand clinical services at  Mercalis that requires professional and clinical expertise shared internally and with our clients as we continue to establish Mercalis as a provider for clinical services in the marketplace.

Responsibilities

• Responsible for directing, planning, organizing, supervising, and coordinating clinical services across all clinical services teams
• Monitors compliance and clinical standards; productivity and quality assurance efforts, meeting contractual and internal performance standards
• Serves as a member of the Senior Clinical Team and works collaboratively to ensure all program operations are integrated and functioning as designed
• Liaise with appropriate external entities and internal Mercalis departments
• Create, analyze and present data and reports as relevant to clinical operations
• Directly supervisor and lead nurses who lead clinical team members to provide ongoing coaching and mentorship
• Develop, review and update policies, procedures, process improvement, training, and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service
• Contributes to and monitors clinical budget
• Facilitate and support process improvement initiatives that enhance the patient and health care provider experience
• Maintains a thorough understanding of company Standard Operating Procedures (SOPs), process, and policy requirements
• Participates with clinical leadership to establish and maintain clinical competencies for the clinical teams
• Works with clinical training and clinical QAQC to ensure clinical teams are trained and monitored to meet compliance and program expectations
• Initiates and runs internal clinical department meetings as needed
• Contributes to the design of clinical programs with the patient’s experience as the leading priority
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned

Qualifications

• A minimum of a bachelor’s degree in Nursing (BSN, RN) with a valid registered and active nursing license in one or more states. Master’s degree preferred
• Minimum of 10 years leading teams in healthcare; 2-3 years of clinical healthcare experience
• Recommended 2-3 years of reimbursement/insurance, healthcare billing, physician office or health insurance processing experience
• Must be a motivated to manage priorities while working independently and cross functionally with a high level of professionalism and integrity
• Must be flexible and have the willingness and ability to respond to changing circumstances and expectations readily punctuality and reliability
• Comfortable with collecting, gathering, and analyzing data to effectively problem solve and make decisions
• Display a high level of professionalism, integrity, maturity, and maintain a positive attitude
• Excellent verbal and written communication and interpersonal skills
• Strong planning, time management, attention to detail and organizational skills
• Comfortable interacting and developing positive relationships with all levels of management and various personalities
• Proficient in MS Office