Manager, Clinical Operations

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Overview

The Manager of Clinical Operations is an experienced RN or RT who has responsibility, authority and accountability for the quality of care delivered to all Memorial Home Medical Supply patients.  The incumbent assures such care is in accordance with Memorial Home Services policies, procedures and standards of care.  This position provides administrative oversight and coordination to Respiratory therapy services, infusion therapy, and rehab services. Additionally, the manager has responsibility for   assisting with product selections for Respiratory and custom rehab services. Works in conjunction with Home Health and BJC for infusion service line.  Coordination of services with physicians, referring hospital discharges and other ambulatory  services is imperative. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values.

Qualifications

Education:

Bachelor’s degree in business or a related field required. 

Licensure/Certification/Registry:

Valid and active Illinois Registered Nursing or Respiratory Care Practitioner license required.

Experience:

Minimum three years of experience in ambulatory or hospital leadership/management required.

Other Knowledge/Skills/Abilities:

Familiarization and understanding with Federal, state, and commercial insurance plans preferred.

Demonstrates excellent interpersonal, leadership, and training skills.

Demonstrated problem-solving skills and exceptional skills in both verbal and written communications.

Strong organizational skills, including ability to manage multiple projects at once.

Possess analytical skills and ability to initiate new ideas and processes.

Basic personal computer experience, including proficiency with Microsoft Office products and ability to learn and troubleshoot web-based platforms for business needs.

Responsibilities

• SAFETY: Prevent Harm - I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.
• QUALITY: Improve Outcomes -  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.
• INTEGRITY: Show respect and Compassion  - I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.
• STEWARDSHIP: Reduce Waste - I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.