Director, Product Operations

Who we are:

At Mediafly, we help the world’s top revenue teams work smarter and achieve measurable impact. Our platform brings together sales enablement, content, and performance insights so sellers have the coaching, tools, and intelligence they need to succeed. By weaving value selling into every workflow, we empower teams to accelerate deal cycles, boost win rates, and prove ROI.

For you, that means joining a company where innovation meets purpose—where your work helps businesses deliver more meaningful buyer experiences and drives results that truly matter. You’ll be part of a collaborative, growth-focused team that values expertise, creativity, and human connection.

The Director, Product Operations will bring order, consistency, and predictability to how our product organization works. You’ll lead and mentor a small team of Product Managers while building the operational backbone that keeps initiatives moving — ensuring that strategy translates into execution smoothly and efficiently.

This role is perfect for someone who loves clarity, thrives on process, and can bring harmony to a fast-moving cross-functional environment. You’ll be the person who ensures our product teams are aligned, our documentation is standardized, and nothing slips through the cracks.

• Establish and own frameworks, rituals, and tools that improve consistency, transparency, and accountability across the product organization.
• Mentor two Sr PMs, helping them prioritize effectively, communicate clearly, and deliver meaningful outcomes.
• Enforce a unified “rulebook” for PRDs, discovery briefs, and other product artifacts. Ensure everything lives in the right place, follows the right format, and tells the right story.
• Build repeatable systems for how work moves from idea to delivery — including how we plan, track, and review progress.
• Champion tools like Productboard, Confluence, and Jira to drive cross-functional clarity.
• Keep the trains running on time. Coordinate dependencies, track timelines, and help teams anticipate and unblock risks before they slow momentum.
• Work closely with Design, Engineering, and GTM to make sure everyone understands priorities, status, and the “why” behind decisions.

• 8+ years in product or program management, with at least 2 years leading teams.
• Previous experience working in a SaaS company, ideally in a product operations or product management function.
• Deep experience building scalable processes for product planning, documentation, and release management.
• A knack for simplifying complexity and creating structure without bureaucracy.
• Strong communication skills — able to align executives and empower ICs alike.
• Familiarity with tools like Productboard, Jira, and Confluence, and the judgment to know when a process helps (and when it hinders).

• Every product initiative has a clear owner, definition of success, and consistent documentation.
• The team knows what’s next, what’s blocked, and where to find information — always.
• Leadership can trust that roadmaps, PRDs, and metrics are complete, standardized, and up to date.
• Product Managers and cross-functional partners feel empowered, supported, and aligned.

US Base Salary: $155,000 - $175,000

Canada Base Salary: CA$180,000 - CA$200,000

Location and Work Setup:

This is a 100% remote position with a collaborative team that values flexibility and trust. We use modern communication and collaboration tools to stay connected and productive across time zones.

Ready to make an impact on a product that matters? Apply today and help us build the next generation of our platform!

Why Mediafly?

Build next-generation, AI-powered tools that redefine how people sell, share, and succeed.

Collaborate with passionate, kind, and creative teammates across the globe.

Opportunities to make visible impact.

Grow in a culture that values autonomy, trust, and learning.

Flexible working hours

Generous Paid Time Off

Competitive Salary

Health Benefits

Transparent Career Paths

Annual Learning and Development Stipend

Generous Paid Parental Leave

Remote Stipend

Mediafly is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome people of different backgrounds, experiences, abilities and perspectives and encourage all interested individuals to apply.

Thanks to our commitment to employee experience, Mediafly has been recognized as a Best Place to Work from Crain's, Inc. and BuiltIn.

Mediafly's HQ is based in Chicago, IL.