Manager, Customer Onboarding and Partnership

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Customer Onboarding and Partnership

Manager, Franchise Growth & Enablement

Overview
The Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network….all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem.
Role

Role:
Franchise Growth & Enablement is seeking a Manager reporting directly to Global Growth & Enablement lead to coordinate and accelerate delivery of regional priorities. The responsibilities of this role will predominantly be:
• Support implementation of global strategies across multi market licensing, product and digital onboarding, high-risk product registration, and customer data technology enhancements with regional Growth & Enablement teams
• Coordinate and respond to complex operating challenges that impact regional customer service and efficiency
• Ambassador for regional development and enhancement needs; consolidate, enhance, and align with strategic imperatives
• Drive regional Growth & Enablement priorities to completion with relevant SME/delivery
• Ensure process excellence and adherence across region and GBSC; maximize scale with regional teams
• Key and strategic projects as capacity permits


All About You:
The ideal candidate for this position should:
• Proven experience and impact in strategy, execution, and project management
• Demonstrated capabilities across business analysis, problem-solving, scope management and tangible outputs
• Ability to build trust and relationships among internal stakeholders
• Experience leading cross-functional projects and helping frame, design and delivery for complex initiatives
• Capable of multi-tasking in a fast-paced environment
• Strong Communication (written and verbal) and interpersonal skills
• Excellent time management, planning and organizational skills
• High efficiency using data to support thinking/ build recommendations
• Look at everything through the eyes of the customer and consider their needs as a priority
• Passion for scale enablement
• Franchise or network payments experience preferred

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

Purchase, New York: $124,000 - $199,000 USD