Operations Manager - job 1 of 2

Overview

Do you love helping others?

Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy. Massage Envy is the leader in accessible massage and skin care. As an Operations Manager at our Slingerlands franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

• Rally a team of caring professionals to deliver an excellent end-to-end experience to every client every single day.
• Build relationships with a talented team of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.
• Own the success of an all-star location where clients want to be, and service providers want to stay.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Benefits that help you take care of you including employer-paid healthcare, 401(k), and paid time off. 
• A healthy compensation plan that rewards your hard work with a competitive base pay per year with bonus opportunities based on performance. 
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Leader training and development to help you grow as a manager and lead your team.

As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:

• Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
• Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
• Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
• Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
• Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission. 
• Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are: 

• Smart and experienced with prior background in management (required), marketing, sales, service or retail. 
• Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations. 
• Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively. 
• Problem solvers who can think on their feet, bring people to compromise, and resolve conflict. 
• Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.
• Can have tough conversations in a professional and constructive manner
• Competitive
• Confident
• Enthusiastic
• Goal-oriented
• Proactive
• Team Player
• Have a sales driven, goal-oriented mindset

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

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