Lead IT Systems & Cloud Engineer

Marvin is on a mission to end healthcare worker burnout. We partner with leading hospitals and healthcare employers across the U.S. to provide a proprietary mental health care platform for their physicians, nurses, and staff.

We are looking for a highly driven and versatile, proactive, and security-minded IT professional to join us as our first dedicated IT hire. You’ll own everything from high-level cloud and security infrastructure to day-to-day IT support, helping us scale securely and efficiently.

This role blends DevOps, cloud administration, and compliance responsibilities with hands-on IT support—ideal for someone excited to shape systems from the ground up in a fast-paced, mission-driven environment.

Key Responsibilities:

• Own and maintain our AWS-based infrastructure, ensuring scalability, uptime, and cost-efficiency.

• Manage infrastructure-as-code using tools like Terraform.

• Collaborate with engineering to support CI/CD pipelines, dev/test environments, and production deployments.

• Proactively identify areas for automation across IT and cloud operations.

• Implement and enforce security policies, with a strong focus on HIPAA and other regulatory frameworks.

• Monitor and manage endpoint security, data protection, and user access controls.

• Conduct risk assessments, audits, and ensure secure offboarding procedures.

• Serve as the go-to resource for IT support: provisioning devices, resolving technical issues, and maintaining internal systems.

• Set up, manage, and decommission user accounts and credentials (Okta, Google Workspace, etc.).

• Drive onboarding and offboarding workflows for all employees.

• Maintain and improve help desk processes and documentation.

• Create and maintain IT policies, runbooks, and internal documentation.

• Educate employees on best practices around security, tools, and operations.

• Recommend and implement improvements to IT systems as the company scales.

Qualifications:

• 5+ years of experience across IT operations, support, and cloud infrastructure—ideally in a startup or healthcare setting.

• Hands-on AWS experience, including EC2, IAM, S3, CloudWatch, and VPC networking.

• Infrastructure-as-code skills (Terraform, CloudFormation, or similar).

• Security-first mindset, with working knowledge of HIPAA or similar compliance standards.

• Fluency in user management (e.g., Okta, Active Directory, Google Workspace).

• Strong problem-solving and communication skills—you can explain technical topics to non-technical colleagues with clarity and empathy.

• Comfortable being a team of one with the potential to build and lead as we grow.

Additional Preferred Qualifications:

• Experience with healthcare platforms (EHRs, telehealth systems, etc.)

• Scripting or automation using PowerShell, Bash, or Python

• Certifications: AWS (DevOps, SysOps, or Networking), CompTIA Security+, Network+, or equivalent