Desktop Support Technician

Siri InfoSolutions, Inc. is a private equity consortium firm providing IT staffing services to Fortune 500 clients across the US. We believe that it’s an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned. Professional Services: - Contract Staffing - Direct placements - Bench Sales - Application Development - Enterprise Resource Planning - Data Warehousing - Customer Relationship Management Siriinfo provides services to a wide spectrum of customers across verticals such as Banking, Financial Services, Healthcare, Human Resources, Telecom, Insurance, Hospitality, Retail & Distribution and Manufacturing. Serving multinational customers. Siri InfoSolutions reinforces its belief that the quality of our services can only be measured by the skills, performance and dedication of our employees. We will place only the very best candidates for our clients - candidates who are not only willing, but who possess the necessary skills to do the job effectively.

Website

https://www.siriinfo.com/

Position: Desktop Support Technician – E-QIP Certification Mandatory
Locations: Louisville, KY (Onsite from Day 1)
Duration: Long Term Contract

Job Description:

We are seeking a skilled Networking Desktop Support Technician with 6–8 years of experience to provide end-user desktop and network support in a secure federal environment. Candidates must have successfully completed or be eligible for the E-QIP background investigation certification, as this role involves supporting sensitive government or regulated infrastructure.

Key Responsibilities

• Provide desktop and network support, resolving hardware, software, and connectivity issues.
• Monitor and troubleshoot network operations in coordination with Network Operations teams.
• Support incident management and escalation following Technology Command Center practices.
• Maintain documentation of issues, resolutions, and procedures aligned with compliance standards.
• Collaborate with cross-functional teams to maintain system availability and security.
• Participate in on-call support rotations when required.

Required Skills and Qualifications

• Minimum 6 years of hands-on Networking Desktop Support experience in Windows and network environments.
• Ability to troubleshoot TCP/IP, DNS, DHCP, LAN/WAN network issues.
• Strong knowledge of Active Directory, Remote Desktop tools, and network connectivity protocols.
• E-QIP background investigation clearance or eligibility to successfully complete it.
• Familiarity with Technology Command Center operational procedures is preferred.
• Understanding of federal IT security policies and compliance requirements.

Preferred Skills

• Experience supporting government or regulated industries.
• Certifications such as CompTIA A+, Network+, or Security+.
• Experience with ticketing and service management tools (e.g., ServiceNow).
• Knowledge of Technology Command Center environments and processes.

All your information will be kept confidential according to EEO guidelines.