Sales Engineering Operations Specialist

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

Your Role

We are seeking a dynamic and detail-oriented Sales Engineering Operations Specialist to join our team. The ideal candidate will be responsible for managing product trials during the pre-sales process, collecting and analyzing prospect and customer feedback, and collaborating with product, sales, and marketing teams. Additionally, the Sales Engineering Operations Specialist will provide regular product updates to the Global Sales Engineering team and help with customer retention and expansion opportunities with current customers.

Your technical expertise and knowledge of customer workflows will be relied upon for advancing the product trial process and ensuring success of our clients and internal teams.  This starts by building strong relationships internally with the sales team and culminates in establishing a high level of trust with customers. You will report to the Senior Director, Global Sales Engineering.

What You Will Accomplish

·       Manage Product Trials: Oversee the setup, execution, and monitoring of product trials to ensure they meet objectives.

·       Customer Support: Provide a direct link to the Sales Engineering team for prospects and expansion opportunities during the trial period, addressing any issues or questions.

·       Data Collection and Analysis: Gather feedback and usage data from product trial participants to assess product performance and customer sentiment.

·       Collaboration with Product, Sales and Marketing: Work closely with product, sales and marketing teams to align trial strategies with broader business goals and ensure a seamless transition from trial to purchase.

·       Customer Education: Educate customers on how to use the product effectively during the trial period, acting as technical liaison.

·       Reporting and Documentation: Create detailed reports on trial outcomes and maintain documentation for future reference.

·       Product Updates: Provide regular product updates to the Global Sales Engineering team, ensuring they are informed about the latest developments and features.

·       Customer Retention and Expansion: Assist in identifying and pursuing opportunities for customer retention and expansion, working closely with current customers to ensure their ongoing satisfaction and uncovering potential for additional sales.

What We Are Looking For

·       Proven experience in product coordination, customer support, or a similar role.

·       Strong analytical and problem-solving skills.

·       Ability to work collaboratively in a team environment.

·       Proficiency in data analysis tools and software.

·       Strong presentation skills and outstanding written and verbal communication skills.

·       Driven to succeed with the ability to work well independently.

·       Ability to translate technical knowledge for different audiences.

·       Multilingual is an asset but not required.

·       Ability to travel 25% of the time.

·       Work from home office with high-speed Internet connectivity

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us. 

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

• The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

• MIN: $77,000 - MID: $110,000 - MAX: $132,000 Currency: USD

• Generous time off policies 
• Competitive compensation 
• Volunteer opportunities  
• Reward and recognition programs   
• Employee committees & resource groups  
• Healthcare and retirement benefits

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.