Sr. Product Manager, Customer & Partner Ecosystem - job 1 of 2

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role:

Lyra is looking for a Sr. Product Manager to join our Customer and Partner Ecosystem team. The ideal candidate is a strategic problem solver that is highly collaborative and able to synthesize input from many different cross-functional teams in articulating and executing a roadmap. This Senior PM will play a critical role in owning product planning and launches, partnering closely with Product (PM, Design), Engineering, Go-to-Market (GTM), Customer Success (CS), Operations, and the leadership team to execute our product strategy and achieve our business goals. This role is highly visible and is crucial in ensuring that we execute at a high level across every facet of product management, development, and operations.

This role will be located onsite at our Burlingame, CA headquarters (hybrid; 1-2 days per week in-office). 

• Engage with sales, customer success, prospects, customers, and channel partners to understand pain points and opportunity areas, and develop product (or non-product) plans that help achieve both short and longer term business objectives.
• Define and deliver tools that empower our Go to Market teams, and enable our customers and partners to effectively explore and implement Lyra’s solution.
• Partner cross-functionally with internal teams to identify pain points and define strategies to drive platform scalability.
• Own product roadmap by gathering input, evaluating opportunities, and prioritizing features according to our business goals.
• Drive excellent product development experience for the product/design/engineering team by writing concise documentation and engineering tickets, supporting the design process, running team rituals, and coordinating successful releases.
• Track overall program metrics and effectively report out on program health to executive audiences.
• Collaborate with Go to Market and Customer Success teams to ensure a seamless transition from product development to product launch and customer onboarding, and receiving feedback to further drive the product roadmap.
• Identify and manage risks and issues that may impact the successful delivery of cross-functional initiatives and associated goals.
• Foster a culture of continuous improvement by regularly reviewing and optimizing processes and methodologies.

• BA/BS, or equivalent experience, required
• 5+ years of experience in product management, or a related role in a software development environment
• Demonstrated experience fostering a strong partnership with enterprise sales, channel partnerships, and customer success teams to meet customer needs
• Prior experience driving platform products and partner integrations 
• Highly organized self-starter; able to multitask and apply structure to ambiguous situations
• Strong quantitative analytical skills and ability to think strategically and tactically to solve problems and drive results while operating in a fast-paced, dynamic startup environment
• Strong understanding of software development life cycle (SDLC) and agile methodologies
• Curiosity and passion to learn more about your users, our market, our product, the competitive landscape, and much more
• Demonstrated leadership and strong, proactive ownership over one’s area of responsibility; has an innate sense of accountability, attention to detail, and an execution-oriented mindset
• Nice-to-have: experience working with platform product teams, scaling solutions across the business and other product teams 

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."