Deskside Consultant Team Lead

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

We’re seeking a hands-on, technically skilled Deskside Team Lead to support our client site in Denver. This role blends advanced deskside support responsibilities with light team coordination. You’ll work directly with end users—from entry-level to executives—while guiding a small team of consultants to ensure consistent service delivery and client satisfaction. This role is based onsite at the client office in the Denver Tech area.

• Provide deskside support for hardware, software, and computing platforms.
• Configure, deploy, maintain, and troubleshoot workstations, laptops, printers, mobile devices, and phones using SCCM and Intune.
• Support Microsoft environments including Office 365, Windows/Mac OS, VPN, Citrix, Active Directory, SAP.
• Conduct remote troubleshooting and escalate Tier 2 incidents per client protocols.
• Monitor desktop infrastructure performance and recommend improvements.
• Track and escalate outages; maintain documentation in ServiceNow.
• Light team coordination: share updates, approve time entries, and support team engagement.
• Encourage participation in team-building and company events.

• 6+ years of deskside IT experience, ideally with some exposure to team coordination.
• Strong technical troubleshooting and multitasking skills.
• Familiarity with ITIL Incident Management and network security practices.
• Experience supporting mobile devices and remote access tools.
• Ability to diagnose and resolve technical issues independently.
• Excellent communication and customer service skills.

• Relevant deskside certifications.
• Experience mentoring or coaching peers informally.

• Great People and Culture
• Career Growth – Paid training, career life planning, and consulting skill development.
• Interesting Work – Access to the latest technologies and exciting projects.
• Flexible Environment – Personal/professional growth, wellness, and happiness.
• Comprehensive Benefits – Including medical, dental, vision, life, disability, and optional coverage.

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know