Manager, Implementation Services
Skills
- Strong leadership and people management capabilities.
- Expertise in professional services operations and delivery methodologies.
- Proven ability to drive strategic initiatives and measurable business outcomes.
- Excellent customer relationship management and escalation resolution skills.
- Effective communication and stakeholder influence across organizational levels.
Responsibilities
- Lead, mentor, and scale the implementation services team with a focus on talent management and career progression.
- Drive operational processes such as pre-sale scoping, onboarding, capacity management, and reporting.
- Own and independently drive strategic initiatives aligned with company operating goals.
- Continuously improve delivery methodologies to increase quality and accelerate customer time-to-value.
- Manage complex customer escalations as a primary point of contact.
- Provide program-level support and guidance for complex multi-application customer implementations.
- Collaborate cross-functionally with sales, customer success, and product teams to align on company objectives.
Benefits
- Competitive salary with variable compensation, equity, and benefits.
- Generous PTO, 11 annual company holidays, Summer Fridays, and Health Days.
- Flexible health and wellness benefits.
- Career development opportunities including LinkedIn Learning and mentorship programs.
- Inclusive culture with Employee Resource Groups and paid volunteer hours.
Average salary estimate
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