LN Venues, Director of Music Hall Operations - HOB Cleveland

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

WHAT THIS ROLE WILL DO

TeamMember Recruitment, Training and Development:

• Recruitment and Training of Department Managers and Supervisors
• Conducts annual performance appraisals of managers/supervisors
• Provides for development of Managers and Supervisors
• Conducts performance counseling and ensures Discipline/Termination procedures follow all HOB guidelines
• Ensures conflict resolution procedures are followed
• Ensure compliance with HOB Workplace Standards
• Facilitate proper inter-departmental communication and organization 
• Assist and support TeamMembers in any of their job functions as needed

Ensuring Optimal Guest Experience

• Maintains appropriate HOB environment
• Maintain all HOB guest service standards
• Maintain high level of Guest Relations

Enhancing Revenue/ Controlling Costs

• Maintains HOB systems for all cost controls/inventories
• Assist GM in preparation of annual budget/planning process and Quarterly Operating Plans
• Develop strategies to Generate/Enhance Revenue
• Maintains controllable expenses and establishes effective cost control systems

Ensure Environmental Quality and Ambiance

• Ensures atmosphere is conducive to a quality experience (lighting, sound, room temperature, cleanliness, light of sight, table maintenance, VIP seating, etc.)
• Maintains standard operating procedures
• Ensures applicable health and safety requirements are met or exceeded

Essential Personal & Interpersonal Skills

• Capable of maintaining a positive attitude
• Maintains objective view in all circumstances
• Listens empathetically to Management and hourly TeamMembers
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Behaves professionally to maintain/enhance positive image of HOB
• Thinks creatively to produce new possibilities in all areas of operations
• Maintains and engenders composure to assuage volatile situations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the values and principals of the company
• Coordinates with marketing, talent and box office departments on special promotions and/or guest lists

WHAT THIS PERSON WILL BRING

Required:

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• High school diploma
• 3-5 Years experience in high volume restaurant experience
• Minimum of 2 years supervisory experience
• Previous experience with managing purchasing, receiving, & inventories
• Previous P&L responsibility and knowledge of accounting techniques

Preferred:

• College Degree
• TIPS certified or equivalent
• Responsible Alcohol Service certification

Physical Demands/Working Environment:

• Ability to lift 75lbs for liquor pulls, beer kegs, etc.
• Environment is often fast paced, loud and stressful
• Lifting and bending
• Able to wear a radio earpiece during the scheduled shift
• Ability to stand for prolonged periods of time

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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