Contact Center Representative
Job Title: Call Center Representative
Location: Rockville, MD
Job Type: 4 month contract to hire position – after 4 months it would be a hybrid position
Pay $26-29/hr
About the Role
We are seeking a friendly, motivated, and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, handling inbound and/or outbound calls, answering questions, resolving issues, and providing exceptional service to ensure a positive customer experience.
Key Responsibilities
· Handle a high volume of inbound/outbound calls in a professional manner
· Assist customers with account inquiries, billing issues, troubleshooting, or order processing
· Document customer interactions in the company’s CRM system
· Escalate complex issues to supervisors or specialized departments as needed
· Meet or exceed individual and team performance metrics (e.g., call quality, resolution time, customer satisfaction)
Qualifications
· Some college, Associate’s or Bachelor’s degree a plus
· Previous customer service or call center experience preferred but not required
· Excellent verbal communication, active listening, and problem-solving skills
· Ability to stay calm under pressure and handle challenging situations with empathy
· Comfortable working with computers, call center software, and CRM systems
· Strong organizational skills and attention to detail
· Availability to work flexible shifts, including evenings, weekends, or holidays if needed
What We Offer
· Competitive hourly wage + performance bonuses
· Health, dental, and vision benefits [if applicable]
· Paid time off and holiday pay
· On-the-job training and career development opportunities
· Supportive team environment with opportunities for advancement
Average salary estimate
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