Sales Support Administrative Assistant - Winter Season

Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.  

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts 
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Winter Park Ski & Ride School is currently accepting applications for a seasonal Support Administrative Assistant.  The position reports directly to the Guest Service Manager and provides informational support to guests regarding Ski & Ride School daily class lessons, Kids Special Programs, Adult Specialty Clinics, Private Lessons, and general information about Ski + Ride School and Winter Park Resort.  The support agent will facilitate all aspects of the Kids Multi-Week Programs that run four months long and includes assisting guests in registration, refunds and fielding complaints and questions. They will also facilitate all aspects of lesson pack registrations, cancelations, and changes.  The support agent will work as a liaison with Ski & Ride School Supervisory staff and Guest Service staff to compile reports, screen guests pre-arrival, and resolve general guest issues such as refunds, cancellations, etc.  They will also assist the Private Lesson Center Lead with duties of responsibility concerning money, assisting other GS Agents with guest-related situations, backing up the Private Lesson Center Lead during busy times, and assuming his/her duties during the Lead’s absence.

Employees in this position are expected to consistently provide excellent guest service, obtain an excellent working knowledge of WPSRS product offerings, and obtain an excellent working knowledge of the computerized ticketing system and reporting procedures. Interested applicants must possess a High School diploma or equivalent (GED), have one year of cashiering experience, retail sale and experience with a multi-line telephone system and retail/data entry computer systems.  Bachelor’s degree in marketing, advertising or communications preferred. Other qualifications include: the ability to demonstrate exemplary guest service philosophy and problem-solving techniques, good verbal communication and organizational skills and the ability to prioritize.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly pay range: $22/HR

ESSENTIAL DUTIES:

• An excellent working knowledge of all Winter Park Ski & Ride School services and operations for Adults and Kids: daily products, special programs, prices, ability levels, times and dates, age groups, childcare procedures.
• Professionally Handle calls from guests with specific Ski & Ride School questions.
• Knowledge of Microsoft Office products.
• An ability to write professional letters and compile reports.
• Professionally handle guest complaints and help solve guest problems.
• Process Kids Special Programs and Adult Specialty Clinic registrations.  Field calls from guests in regard to Special Programs and camps questions. Work with the Sales lead and the Special Programs Supervisor on the coordination of special programs and clinics by providing rosters and other needed information.
• Administer guest follow-up contact as needed.
• Resolve guest issues through investigation of prior purchase history.
• Work directly with Central Reservations and Guest Services on POS issues as need arises.
• Maintain a friendly, congenial and helpful attitude while effectively dealing with guests and other employees.  Show cooperation and pleasant attitude.  Strive to facilitate an atmosphere of teamwork.
• Perform goal setting with instructors and follow up daily/weekly to help achievement of the determined goals
• Participate in the gathering of information and production of management reports as instructed by the Ski & Ride School Director, On Snow Operation Manager and/or on Snow Operations Supervisor.
• Maintain the management reporting system for sales operations, ensure daily security of space and monies, set alarm systems and secure vaults and vault room.
  Maintain daily receivable charges.
• Conduct and participate in regular staff trainings

Other Duties:

• Assist other Ski & Ride School jobs such as Administrative Manager, Administrative Supervisor, Private Lesson Desk and Guest Services as needed.
• Learn all SRS policies and procedures as well as on hill operations.
• Maintain sufficient supplies and ticket stock at workstations.
• Report and/or correct unsafe conditions regarding equipment, work area and ski area in general
• Perform other duties as assigned

Education/Experience:

• Education-High School Diploma or GED or equivalent
• Experience-One year cashiering experience, retail sales, accounting or equivalent.  Experience with multi-line telephone system and retail data entry computer system.  Guest service, typing/keyboarding and good communication skills desirable.
• Exceptional organizational and people skills.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Is honest and has the highest integrity.
• Is able to handle and manage confidential information.
• Professional appearance.  Not only adheres to grooming guidelines, but is comfortable in discussing a lack thereof with other employees.
• Follows established policies and procedures.  Is supportive of Core Values.  Sets the example for others and is above reproach.  Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks.  Sees projects through to the finish.  Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast-paced, potentially high-pressure environment.
• Is flexible with hours and days of work.  Is able to work any hours of the day, any day of the week.  Prioritizes and re-prioritizes personal time and work, to have a good balance in life.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

PERSONAL ATTRIBUTES:

• Is honest and has the highest integrity.
• Is able to handle and manage confidential information.
• Professional appearance.  Not only adheres to grooming guidelines, but is comfortable in discussing a lack thereof with other employees.
• Follows established policies and procedures.  Is supportive of Core Values.  Sets the example for others and is above reproach.  Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks.  Sees projects through to the finish.  Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment.
• Is flexible with hours and days of work.  Is able to work any hours of the day, any days of the week.  Prioritizes and re-prioritizes personal time and work, to have good balance in life.

PHYSICAL DEMANDS & WORKING CONDITIONS:

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

Education/Experience:

• Education-High School Diploma or GED or equivalent
• Experience-One year cashiering experience, retail sales, accounting or equivalent.  Experience with multi-line telephone system and retail data entry computer system.  Guest service, typing/keyboarding and good communication skills desirable.
• Exceptional organizational and people skills.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

AN EQUAL OPPORTUNITY EMPLOYER: