Sr. Operations Analyst (Hybrid)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are seeking a Sr. Operations Analyst to join our Product Research, Design & Development team. In this highly independent role, you will be responsible for driving operational excellence across multiple initiatives, optimizing operational processes, elevating data analytics capabilities and executing tasks related to comprehensive insights gathering for various projects. You will play a key role in establishing a center of excellence for end-to-end operations, supporting teams with the resources they need, implementing process enhancements, documenting workflows and defining best practices. Applicants should have proven experience in operations, preferably within product development or life cycle management. The successful candidate will demonstrate exceptional communication skills, a solution-oriented approach and precise attention to detail.

A day on the job looks like this:

• Strategizing, building and maintaining new product development status reporting that rolls up Workfront/PLM progress for leadership and CFTs
• Driving PLM reporting to ensure critical business reports are provided to teams as we implement PLM, including reimagining existing reports and data
• Standardizing inputs, automating where possible and publishing in internal communication platforms
• Analyzing operational data to identify process inefficiencies and recommend improvements
• Capturing process changes as simple SOPs and coordinating training snippets for the team as needed
• Creating and managing systems for sharing product insights across teams
• Scheduling and managing insights gathering such as long-term product testing, teacher surveys and in-house teacher feedback sessions
• Entering and maintaining new product ideas in internal systems at the start of development
• Providing monthly sales updates tailored for the development team

Got the skills and experience? Here’s what we’re looking for:

• A bachelor’s degree is preferred
• A minimum of 3+ years of experience in operations and data analytics; experience within product development organizations is a plus
• Proficiency in MS Excel required, with an emphasis on building and presenting reports
• Proven experience in operations preferably within product development or life cycle management is preferred
• Experience with PLM (Arena preferred) and collaboration in Workfront, SharePoint or Teams is preferred
• Strong analytical skills with advanced Excel and working knowledge of Power BI; comfortable navigating validated data sources and publishing light dashboards
• Strong meeting facilitation, documentation and follow‑through—able to move work forward across multiple stakeholders
• Comfortable juggling multiple priorities and deadlines
• Experience working with cross-functional teams in a product or development environment
• Strong conceptual, analytical and problem-solving skills
• Must be comfortable with systems and data analysis

And here’s our end of the bargain! 

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at a salary rate between $82,000-$114,500 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1