Director of Business Operations

Kiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most—driving student growth and equity.

We’re not just building ed-tech; we’re disrupting an industry that’s been slow to innovate. At Kiddom, product and operations leaders sit at the center, partnering with engineers, designers, AI researchers, educators, and GTM teams to shape transformative experiences that reimagine what’s possible in classrooms.

If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.

The Director of Business Operations will be a key strategic and operational leader at Kiddom, driving alignment between company strategy and execution while ensuring our core operations scale effectively. This role requires someone who can zoom out to shape company priorities and zoom in to execute detail-oriented improvements that create leverage across the business. You’ll work cross-functionally with executive leadership and functional heads, owning high-priority initiatives, implementing scalable processes, and ensuring that day-to-day operations run seamlessly.

• Margin improvements: Lead cost optimization initiatives, including vendor negotiations, fulfillment efficiencies, and pricing strategies.
• New product launches: Ensure GTM readiness, orchestrating collaboration across product, sales, and customer success.
• Revenue acceleration: Refine pipeline models, optimize sales processes, and strengthen GTM-finance alignment.
• Customer success initiatives: Improve onboarding workflows, design retention strategies, and align service models with growth and margin goals.

• Order-to-cash workflows: Streamline handoffs between sales, finance, and fulfillment.
• Data infrastructure and reporting: Build dashboards and KPI frameworks that provide company-wide visibility.
• Contractor and vendor management: Standardize onboarding, tracking, and performance evaluation.
• Cross-team project management: Introduce scalable frameworks (OKRs, project tools, RACI/DACI) to ensure predictable collaboration.

• Curriculum contractor hiring and oversight: Source, contract, and manage curriculum contributors.
• Professional learning operations: Ensure efficient scheduling, staffing, and delivery of PD services.
• Product and services catalog (MPL): Maintain the accuracy of our Master Product List and ensure alignment across Salesforce, NetSuite, and fulfillment systems.
• Special initiatives: Step into high-priority projects such as RFP responses, large account rollouts, or strategic partnerships.

• 8+ years in business operations, strategy, or related roles.
• Proven success solving mission-critical problems, scaling processes, and driving cross-functional execution.
• Strong analytical, financial, and systems orientation.
• Excellent project management and stakeholder management skills.
• Comfort with ambiguity; ability to balance strategic vision and tactical execution.
• Bonus: Experience in EdTech, SaaS, curriculum operations, or K–12 markets.

What we offer:

Full time permanent employees are eligible for the following benefits from their first day of employment:

* Competitive salary

* Meaningful equity

* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance

* One Medical membership (in participating locations)

* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.

* 10 paid sick days per year (pro rated depending on start date)

* Paid holidays

* Paid bereavement leave

* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.

* Commuter and FSA plans

Equal Employment Opportunity Policy

Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.