Senior Quality Manager

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Senior Quality Manager responsible for overseeing and maintaining the highest standards of quality assurance across all EDAT program activities in support of U.S. Special Operations Command (USSOCOM). This role ensures compliance with contractual requirements, performance metrics, and continuous improvement initiatives that drive efficiency, reliability, and mission readiness.

The Senior Quality Manager also plays a key role in ensuring alignment with Kentro's corporate quality standards, maintaining consistency between EDAT’s on-contract quality processes and Kentro's organizational Quality Management System (QMS).

Responsibilities:

• Develop, implement, and maintain a comprehensive Quality Management Plan (QMP) aligned with EDAT objectives, USSOCOM standards, and Kentro corporate policies.
• Oversee all program-level quality assurance (QA) and quality control (QC) activities, ensuring deliverables meet or exceed performance and compliance requirements.
• Conduct regular audits, process reviews, and performance assessments to identify and mitigate risks.
• Coordinate corrective and preventive actions (CAPA) and ensure timely resolution of non-conformances.
• Manage metrics collection and reporting for quality performance indicators across all workstreams and subcontractors.
• Ensure all quality documentation, records, and checklists are up to date and accessible for both program and corporate compliance reviews.
• Partner with Kentro's Corporate Quality Team to ensure EDAT processes align with company-wide standards, training, and best practices.
• Provide quarterly updates to corporate leadership on program quality performance, trends, and improvement areas.
• Drive continuous improvement initiatives, standardizing best practices across the EDAT portfolio and sharing lessons learned with other Kentro programs.
• Support contract deliverables review, including documentation, configuration management, and version control compliance.
• Serve as the primary quality liaison with the Government and Kentro corporate stakeholders.
• Provide quality-focused coaching and mentorship to project leads and subcontractor teams.

Location: Remote (MacDill AFB - Tampa, FL)

• Bachelor’s degree in Engineering, Information Systems, Business Management, or related field.
• 10+ years of experience in quality management within defense, federal contracting, or enterprise IT programs.
• Demonstrated expertise in Quality Management Systems (QMS), process improvement methodologies (ISO 9001, CMMI, Six Sigma, or equivalent).
• Proven experience managing quality for complex, multi-subcontractor government programs.
• Strong understanding of DoD acquisition and compliance standards, including documentation control and performance measurement.
• Excellent analytical, communication, and stakeholder management skills.

Preferred:

• Lean Six Sigma Black Belt or ASQ Certified Quality Manager/Engineer (CQE/CQM).
• Experience supporting USSOCOM, SOCOM components, or other DoD C5ISR programs.
• Familiarity with data analytics, ITIL frameworks, or DevSecOps quality processes.

Clearance:

• Active TS/SCI clearance required.
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].  

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