Technical Knowledge Jobs

Lead and scale Tabs’ multi-tier technical support organization to deliver fast, empathetic support, drive operational excellence, and feed product improvements from customer insights.

AHEAD seeks an experienced Technical Writer to translate complex technical concepts into clear user guides, SOPs, knowledge base articles, and visual workflows for both technical and non-technical audiences.

Sona is hiring a Technical Support Engineer to act as the North American product and technical expert, resolving complex customer issues, improving support flows, and shaping the support function as the team scales.

Lead KM efforts for Link Solutions at the Army Research Laboratory to organize documentation, improve self-service, and drive faster, more consistent IT support outcomes.

At Aleph, an AI-native FP&A startup, the Product Support Specialist will run the support queue and build a durable docs-first support engine to reduce handle time and increase ticket deflection.

Senior Tier 1 Technical Support at Total Expert will troubleshoot customer issues across chat, email and phone, act as a subject-matter resource, and help train and mentor support staff for a SaaS product.

Modal seeks a customer-focused Support Engineer to provide technical support for developers using its serverless AI infrastructure and help scale documentation, triage, and product feedback loops.

Lead Waterford.org's partner support team in a fully remote role focused on delivering empathetic technical support, improving support operations, and advancing equitable user experiences.

Experienced technical writer needed to build Profound’s inaugural documentation hub and set documentation standards for a fast-growing AI-driven marketing platform.

Support enterprise customers as a Customer Support Engineer specializing in Docker and containerization technologies while collaborating with engineering to drive resolutions and improve support workflows.

Contract Content Specialist needed to create and optimize help center and internal support documentation for a global CX team.

At LlamaIndex, the Applied AI Solutions Architect will lead post-sales technical engagements to ensure enterprise AI solutions reach production and deliver measurable business outcomes.

Agiloft is hiring a Principal Technical Support Engineer to lead high-impact escalations, build support tooling and knowledge, and enable the team to deliver faster, higher-quality outcomes for CLM customers.

Lead Talent Llama’s customer success efforts across onboarding, support, and retention for US-based customers, building the function and documentation needed to scale.

Shape the customer experience for Matic’s home robot by diagnosing issues end-to-end, collaborating with engineering, and building scalable support systems that reduce friction for thousands of users.

Lead the creation and lifecycle management of People.ai's technical knowledge base to improve documentation quality, consistency, and accessibility across engineering and support teams.

Join Docyt as a Technical Content Writer + Editor to craft user-focused product documentation, help articles, and training resources that clarify complex SaaS features for diverse audiences.

Join LLNL as a Communications Specialist to translate complex IT and security topics into clear, audience-tailored content for the Enterprise Secure Network Hub.

Provide empathetic, technically strong support for Signal’s mobile and desktop apps, investigating issues and turning user feedback into actionable product insights.