311 Jobs

City DOT is hiring a Business Analyst to lead management of the 311 program, drive process improvements, and coordinate with business stakeholders and the City’s central 311 team.

Serve as the Office Manager for the Manhattan Borough Commissioner’s Office, leading administrative operations, supervising support staff, and managing scheduling, CRM/311 case work, HR-related tasks, procurement, and office policies.

Lead SF311 as its Director to manage multichannel customer service operations, modernize technologies and analytics, and ensure equitable, high-quality service delivery to San Francisco residents and partners.