Technical Support Specialist - Merchant Onboarding

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Specialist - Merchant Onboarding in the United States.

We are seeking a Technical Support Specialist to guide merchants through complex onboarding processes and ensure a seamless integration experience. In this role, you will serve as a technical escalation point, troubleshooting API, SDK, and integration issues, while collaborating closely with cross-functional teams. You will provide hands-on technical support, read and debug code, and develop reusable solutions to streamline onboarding. This role is ideal for someone who thrives in a dynamic, customer-focused environment, enjoys problem-solving at both technical and strategic levels, and is passionate about delivering fast, stable, and scalable merchant launches.

Accountabilities:

·        Serve as the primary technical escalation point for merchant onboarding and configuration issues.

·        Troubleshoot integration challenges, including APIs, SDKs, webhooks, plug-ins, and checkout flows.

·        Read, analyze, and explain code (JavaScript/TypeScript, HTML/CSS; backend knowledge a plus) to resolve merchant issues.

·        Collaborate cross-functionally with Implementation, Engineering, and Customer Operations teams.

·        Identify potential risks and dependencies to ensure smooth merchant launches.

·        Develop reusable solutions, documentation, tools, code snippets, and templates for recurring issues.

·        Support merchants in test and production environments through to go-live.

·        Participate in merchant calls, debugging sessions, and on-call rotations as needed.

·        3–5 years of experience in technical support, onboarding, or implementation within SaaS, payments, or e-commerce.

·        Strong ability to read, analyze, and debug code (JavaScript/TypeScript required; Python, Go, Java a plus).

·        Deep understanding of REST APIs, authentication, and system integrations.

·        Excellent communication skills with both technical and non-technical stakeholders.

·        Analytical and proactive mindset, capable of identifying root causes and preventing future issues.

·        Strong ownership and ability to manage merchants and internal follow-ups independently.

·        Bonus experience: Shopify, BigCommerce, Magento, Salesforce Commerce Cloud, Postman, Datadog, GitHub, browser developer tools, payments or checkout systems, scripting/automation, mentoring peers on troubleshooting.

·        Contract-to-hire opportunity with flat monthly contract rate of $6,667 USD.

·        Upon full-time conversion: RSUs, competitive pay, comprehensive health coverage (medical, dental, vision).

·        Remote-first workplace with flexible work arrangements.

·        Paid time off: minimum 20 days PTO, holidays, floating holidays, and your birthday off.

·        Paid parental leave.

·        Retirement plans.

·        Virtual and in-person team and company events.

·        Inclusive, equal opportunity work environment valuing diversity and belonging.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes an AI-powered screening designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the role’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, the three candidates with the highest match are automatically shortlisted.
🧠 When needed, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are determined by their internal hiring team.

Thank you for your interest!

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