Technical Support Engineer (Remote - US) - job 1 of 4

This position is posted by Jobgether on behalf of Yugabyte. We are currently looking for a Technical Support Engineer in United States.

As a Technical Support Engineer, you will play a key role in helping customers succeed with complex, cloud-native database technology. You will troubleshoot issues, guide users through technical challenges, and ensure they derive maximum value from the platform. This role offers a unique opportunity to work with distributed systems, cloud infrastructure, and application integrations, while collaborating closely with engineering and product teams. You will contribute to a culture of continuous learning, enhance self-service tools, and provide world-class support to a diverse global customer base. The position is fully remote, aligned with Central Time Zone business hours, and includes participation in a global on-call rotation. Your impact will be felt directly by customers and indirectly through improvements to the support ecosystem.

Accountabilities

·         Provide timely, empathetic, and technically sound support for customers using cloud-native, distributed databases.

·         Troubleshoot and resolve technical issues involving databases, APIs, cloud infrastructure, and application integrations.

·         Collaborate with Engineering, Product, and Documentation teams to ensure customer issues are effectively addressed.

·         Maintain detailed case documentation and follow established support processes.

·         Contribute to knowledge base articles and internal support tools to improve customer self-service capabilities.

·         Continuously learn new technologies and expand understanding of the platform ecosystem.

·         Participate in a global on-call rotation, providing after-hours and weekend support when assigned.

·         Strong technical foundation in at least one of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).

·         Excellent problem-solving and analytical skills with the ability to learn new systems quickly.

·         Strong written and verbal communication skills for interacting with both technical and non-technical audiences.

·         Proactive, customer-first mindset, with patience and persistence in resolving complex issues.

·         Ability to work independently in a fully remote environment while collaborating with global teams.

·         Willingness to work Central Time Zone business hours.

·         Nice to have: prior experience in technical support, customer success, DevOps/SRE, familiarity with open-source software, or knowledge of PostgreSQL or other relational databases.

·         Competitive annual compensation: $90,000 – $100,000 USD, depending on skills and experience.

·         Flexible remote work environment with strong work-life balance.

·         Collaborative, growth-oriented team culture that values learning and innovation.

·         Opportunities to work with cutting-edge, enterprise-scale database technology.

·         Benefits package including health coverage, 401(k), and other company perks.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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