Strategy & Operations Principal, City Performance

This position is posted by Jobgether on behalf of Citymapper. We are currently looking for a Strategy & Operations Principal, City Performance in the United States.

This role offers the opportunity to lead high-impact projects that directly influence operational performance and strategic outcomes across urban transportation networks. The Strategy & Operations Principal will set objectives, manage complex projects end-to-end, and deliver actionable insights to improve efficiency and scalability. Working closely with cross-functional teams—including product, finance, operations, and data science—you will translate analytical findings into innovative solutions. This position involves collaborating with both internal and external partners to optimize services, launch new initiatives, and enhance overall performance. Ideal candidates thrive in fast-paced, data-driven environments, are skilled communicators, and can generate actionable insights from complex datasets. Leadership and mentorship of junior team members are also key components of the role.

Accountabilities

In this role, you will:

• Own weekly, monthly, quarterly, and annual operational and financial targets while developing strategies to achieve them.
• Analyze operational and financial data to inform decision-making and improve performance across services.
• Contribute to product development and feature rollouts to optimize both internal processes and user-facing offerings.
• Collaborate with executives and cross-functional stakeholders across Product, Partner Success, Sales, Business Development, Expansion, Operations, and Growth teams.
• Ideate, pitch, and execute proposals to enhance efficiency and unlock new value across services.
• Lead external partnerships and internal teams to support strategic objectives, scale operations, and maximize impact.

The ideal candidate will have:

• Minimum of 5+ years of professional experience, preferably at high-growth startups, established tech companies, consulting, or financial firms.
• Bachelor’s degree with a strong record of academic and professional achievement; MBA is a plus.
• Demonstrated ability to manage large, complex, cross-functional projects from inception to execution.
• Strong analytical skills with proficiency in tools such as Excel, Tableau, SQL, Python, or equivalent.
• Excellent communication skills, able to distill complex analyses into actionable insights for diverse audiences.
• Collaborative mindset and ability to drive alignment and buy-in across multi-team, multi-geography organizations.
• Experience mentoring and managing junior team members.

This role offers:

• Competitive salary range: $120,000–$160,000, with final compensation based on experience and skills.
• Equity or variable pay where applicable.
• Comprehensive benefits package including medical plans and 401(k) matching.
• Opportunity to work on high-impact projects transforming urban transportation.
• Exposure to cutting-edge AI-powered software and innovative technology-enabled operations.
• Collaborative, high-performing work environment with opportunities for growth and leadership.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are then made by their internal hiring team.

Thank you for your interest!

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