Product Manager, Consumer, User Activation & Support (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Manager, Consumer, User Activation & Support in the United States.

We are seeking an experienced Product Manager to drive the strategy and development of consumer-facing activation and support experiences. This role focuses on enhancing onboarding, education, account management, and in-app support, ensuring users engage effectively and gain confidence in their experience. You will collaborate with cross-functional teams including design, engineering, clinical, marketing, and customer support to translate insights from user behavior and feedback into actionable product strategies. The ideal candidate is data-driven, user-focused, and thrives in fast-paced, innovative environments, leading initiatives from conception to commercialization while continuously optimizing engagement and satisfaction.

Accountabilities

• Define and execute a strategic vision for user activation and ongoing support, aligning with company growth objectives.
• Evaluate and analyze user behavior, feedback, and support data to identify friction points, gaps, and opportunities for improvement.
• Collaborate with cross-functional teams to design, implement, and launch onboarding, education, and in-app support features.
• Own the end-to-end product lifecycle, including discovery, requirements gathering, development, launch, and iteration.
• Partner with analytics and research teams to establish success metrics and continuously optimize the user journey.
• Stay informed on industry trends and best practices to drive innovation in digital health and consumer engagement.

• Bachelor’s degree in a relevant field; advanced degree preferred for senior-level candidates.
• 8–12 years of experience in product management for consumer-facing apps; experience in onboarding, user education, or in-app support is a strong plus.
• Proven ability to lead cross-functional teams through the full product lifecycle.
• Data-driven mindset with strong analytical and problem-solving skills.
• Excellent communication, collaboration, and stakeholder management abilities.
• Familiarity with agile development methodologies and tools such as Jira, Figma, and product analytics platforms.
• Experience in digital health, especially with regulated medical products, is a plus.
• Deep empathy for users and passion for creating intuitive, engaging experiences.

• Competitive salary range: $122,500 – $204,100.
• Comprehensive benefits package including health insurance, 401K, and stock purchase options.
• Flexible work arrangements: remote, hybrid, or home office.
• Professional development opportunities, including in-house learning programs and tuition reimbursement.
• Exposure to innovative consumer health technology with a global impact.
• Supportive and inclusive work culture that values collaboration and growth.
• Travel requirements: 5–15%.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the hiring company, who will manage the final selection steps, including interviews and additional assessments.

Thank you for your interest!

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