Principal Technical Account Manager - REMOTE
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Technical Account Manager. In this strategic role, you will provide technical expertise and product guidance to key accounts, ensuring that platform capabilities are fully optimized for e-commerce solutions. Your contributions will be critical in driving successful integrations and enhancing the customer experience across various industries. This position requires a proactive approach to client management, allowing you to build long-lasting relationships with stakeholders while identifying and implementing optimization opportunities.
- Maintain a strong mental model of the platform, including integrations and configurations.
- Identify technical issues and provide actionable solutions.
- Guide customers on platform usage and advanced features.
- Document implementations to support internal knowledge sharing.
- Provide technical support for A/B testing and performance measurement.
- Analyze performance data and recommend optimizations.
- Engage proactively with customer success teams to meet objectives.
- Maintain long-term relationships with stakeholders to influence platform adoption.
- 5+ years of experience in technical consulting or customer engineering.
- Deep expertise in e-commerce search and data-driven optimization.
- Hands-on experience with enterprise search or personalization platforms.
- Familiarity with e-commerce platforms like Shopify or Salesforce Commerce Cloud.
- Ability to work with executive-level stakeholders as a trusted advisor.
- Strong problem-solving skills and analytical capabilities.
- Excellent communication and documentation skills.
- Health care including medical, dental, and vision insurance.
- 401k Plan with employer contribution.
- Flexible working hours to accommodate your working style.
- Opportunity to engage in volunteering activities with paid time off.
- Professional education budget of $1,500 for education products.
- Access to Employee Assistance Program for non-work-related challenges.
- Participation in company performance bonus and stock options.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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